Field Telecom Installer — Fiber Tech (Paid Training)

Ritter Communications; Stuttgart (AR); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Paid training

Paid leave

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Gym membership

Company discounts

Job summary

Ritter Communications, headquartered in Jonesboro, Arkansas, is seeking an Installer I to join our team in Arkansas. The role focuses on installing and repairing voice, video, and high-speed data services for residential and small/medium business customers via copper, coax, and fiber.

The Installer I will perform on-site field work, respond to service issues with high service quality, and collaborate with internal teams to ensure accurate billing and plant records.

Qualifications

• High School diploma or equivalent required with additional related technical training preferred.
• Must have one year of experience in installation and repair of telecommunication equipment and services over either copper or HFC networks; experience with both is preferred.

Responsibilities

• Installs Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks.
• Installs proper grounding for drop, inside wiring, and station protectors.
• Locates trouble in service installations; repairs or replaces faults.
• Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required.
• Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits.
• Repairs trouble in cable plant, drop wire, station wiring.
• Coordinates internally on service installations and changes to update billing and plant records.
• Maintains and repairs existing equipment by using test sets to locate line trouble.
• Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed.
• Installs, repairs, and maintains cable/telecom lines and modems.
• Assists in FTTH and Security installations.
• Splices fiber to FTTH installations.
• Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company’s standards and meets customer expectations.
• Takes 24-hour call periodically to resolve service problems in assigned systems.
• Checks, maintains, and uses proper safety equipment as issued in conformance with OSHA and Company safety rules and regulations.
• Climbs poles, ladders, and other structures as needed; uses bucket truck when required.
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations.

Skills

Telecom installation

Field technician

Reading diagrams

Safety compliance

Customer communication

Driver's license

Education

High School diploma or equivalent

Technical training

Tools

Hand tools

Test equipment

Fiber equipment

Job description

Ritter Communications, headquartered in Jonesboro, Arkansas, is seeking an Installer I to join our team in Arkansas. The role focuses on installing and repairing voice, video, and high-speed data services for residential and small/medium business customers via copper, coax, and fiber.

The Installer I will perform on-site field work, respond to service issues with high service quality, and collaborate with internal teams to ensure accurate billing and plant records.