Field Telecom Cabling Tech II - 24/7 Support

Utah; Salt Lake City (UT); On-site; USD 21,352 - 33,062; Full time

Job summary

The University of Utah seeks a Field Technical Product Support Technician II to provide 24/7/365 support for campus copper cable plant, perform patching, installation, testing, cable management, and documentation. You will coordinate with the copper supervisor, update work tickets, and assist university and vendor cable technicians on site.

Based in Salt Lake City, this Full Time benefited staff position requires lifting up to 80 pounds, a valid Utah driver license, and occasional after-hours

Qualifications

• Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience.
• Field Technical Product Support Technician I requires little to no related experience.
• Field Technical Product Support Technician II requires at least 1 year of related experience.
• Field Technical Product Support Technician III requires 3+ years of related experience.
• Field Technical Product Support Technician IV requires 5+ years of related experience.

Responsibilities

• Ensures there is 24/7/365 support to the University copper cable plant.
• Provides mentoring to level 1 technicians and student interns.
• Must be able to distinguish cable jacket color differences.
• Able to lift 80 pounds.
• Maintain a valid Utah driver license.
• Develops job material lists based on job scope.
• Enters time and materials into tracking tools.
• Monitors, responds to, and updates work order queues.
• Provides hands-on help and support to the university and contractor cable technicians.
• Keeps communication closets and work environments tidy.
• Keeps equipment and vehicles in safe working condition.
• Use test equipment to provide test results and reports.
• Maintain a professional appearance and dress.
• Covers for the copper supervisor as needed.

Job description

The University of Utah seeks a Field Technical Product Support Technician II to provide 24/7/365 support for campus copper cable plant, perform patching, installation, testing, cable management, and documentation. You will coordinate with the copper supervisor, update work tickets, and assist university and vendor cable technicians on site.

Based in Salt Lake City, this Full Time benefited staff position requires lifting up to 80 pounds, a valid Utah driver license, and occasional after-hours