Telecom Installation Tech 2

University of Utah; Salt Lake City (UT); On-site; USD 21,000 - 33,000; Full time

Job summary

The University of Utah's cable team provides 24/7/365 support to networks across the campus, hospitals, and clinics. The Field Technical Product Support Technician II performs patching, installation, testing, cable management, and documentation, and collaborates with the fiber team when needed.

This full-time on-site role requires lifting up to 80 pounds, a valid Utah driver license, and the ability to work afterhours or weekends.

Qualifications

• 1 year of higher education can be substituted for 1 year of directly related work experience
• Field Technical Product Support Technician II requires at least 1 year of related experience
• Field Technical Product Support Technician III requires 3+ years of related experience
• Field Technical Product Support Technician IV requires 5+ years of related experience

Responsibilities

• Ensures 24/7/365 support to the University copper cable plant
• Mentors level 1 technicians and student interns
• Must be able to distinguish cable jacket color differences
• Able to lift 80 pounds
• Maintain a valid Utah driver license
• Develops job material lists based on job scope
• Enters time and materials into tracking tools
• Monitors, responds to, and updates work order queues
• Provides hands-on help and support to university and contractor cable technicians
• Keeps communication closets and work environments tidy
• Keeps equipment and vehicles in safe working condition
• Use test equipment to provide test results and reports
• Maintain a professional appearance and dress
• Covers for the copper supervisor as needed

Skills

Communication skills

Customer service

Physical stamina

Driver's license

Education

Education equivalent accepted

Tools

Test equipment

Tracking tools

Job description

Job Summary

The University cabling team provides 24/7/365 support to the networks across the university campus, hospitals, and clinics. The Cable Technician 2 is responsible for the operation and maintenance of the University structured cable plant. Performs patching, installation, testing, cable management, and documentation. When needed, works with the fiber team. Maintains a tidy work environment. Provides hands‑on help and support to university and vendor cable technicians. Coordinates with customers to identify work scope, materials, and arrange access. Responsible for updates to the work ticketing systems and labor tracking tools. Provides verbal and written status reports to the copper supervisor and cable plant management. Responds to resolve incidents and covers for the copper supervisor as needed.

About UIT: https://it.utah.edu/, the central IT service provider for the University of Utah, reports to the U's https://it.utah.edu/cio/ and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to https://www.utah.edu/arts/ and a member of the https://utahutes.com/. https://www.utah.com/destinations/ski-resorts/ are a short distance from campus, and opportunities to pursue activities from https://www.visitsaltlake.com/things-to-do/outdoor-recreation/. Salt Lake City is home to the https://usuo.org/, https://balletwest.org/, https://www.visitsaltlake.com/things-to-do/sports/professional-sports/, and a wide range of other cultural and recreational activities.

Responsibilities

Field Technical Product Support Technician, II

• Ensures there is 24/7/365 support to the University copper cable plant.
• Provides mentoring to level 1 technicians and student interns
• Must be able to distinguish cable jacket color differences
• Able to lift 80 pounds
• Maintain a valid Utah driver license
• Develops job material lists based on job scope
• Enters time and materials into tracking tools
• Monitors, responds to, and updates work order queues
• Provides hands‑on help and support to the university and contractor cable technicians
• Keeps communication closets and work environments tidy
• Keeps equipment and vehicles in safe working condition
• Use test equipment to provide test results and reports
• Maintain a professional appearance and dress
• Covers for the copper supervisor as needed

Job Code: S35172Grade: S15

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

• Field Technical Product Support Technician, I: Requires little to no related experience.
• Field Technical Product Support Technician, II: Requires at least 1 year of related experience.
• Field Technical Product Support Technician, III: Requires 3+ years of related experience.
• Field Technical Product Support Technician, IV: Requires 5+ years of related experience.

Preferences

• Minimum 3 years related work experience; experience installing and testing copper network cables; a basic knowledge of building design with an understanding of horizontal distribution.
• Effective human relations and customer communication skills. Demonstrates pride in workmanship. Punctual and consistently works hard. Able to work afterhours and weekends when needed. Takes direction well and is teachable. Able to work independently. Maintains a professional appearance and dress.

Special Instructions

Requisition Number: PRN45758B

Full Time or Part Time? Full Time

Work Schedule Summary: Regular hours are 7:30 a.m. to 4:00 p.m., Monday through Friday (40 hours a week). Evening, weekend, and on-call work as needed.

Department: 01555 - UIT INFRASTRUCTURE & OPS

Location: Campus

Pay Rate Range: $15.50 - 24.00/hour

Close Date: 11/01/2026

Open Until Filled: