Field Technical Product Support Technicians

University of Utah; Salt Lake City, Northern (UT, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

The University of Utah is seeking a Field Technical Product Support Technician to provide 24/7/365 support for the university’s copper cable plant. You will patch, install, test, and document cabling, coordinate access with customers, and maintain clean, organized workspaces.

Responsibilities include time-tracking, reporting to leadership, and assisting the fiber team as needed. This full-time role requires the ability to lift up to 80 pounds, work a daytime schedule with potential on-call

Qualifications

• Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience.
• Requires ability to work 40 hours/week and lift up to 80 pounds.
• May require knowledge of copper and fiber cabling terminology.

Responsibilities

• Provide 24/7/365 support to the university copper cable plant.
• Perform patching, installation, testing, and documentation of cables.
• Coordinate with customers to identify work scope, materials, and access.
• Enter time and materials into tracking tools; update work tickets.
• Prepare verbal and written status reports to the copper supervisor and plant management.
• Assist fiber team when needed and maintain a tidy work environment.

Education

Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience

Tools

Work ticketing systems

Time and materials tracking tools

Job description

Field Technical Product Support Technicians

Job Title Field Technical Product Support Technicians

Working Title

Career Progression Track S00

Track Level S1 - Entry Level Support

FLSA Code

FLSA Code Nonexempt

Patient Sensitive Job Code?

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time?

Full Time or Part Time? Full Time

Shift

Shift Day

Work Schedule Summary

Regular hours are 7:30 am to 4:00 pm Monday through Friday (40 hours a week). Evening, weekend, and on-call work as needed.

VP Area

VP Area President

Department

Department 01555 - UIT INFRASTRUCTURE & OPS

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range $15.50 - 20.00/hour

Close Date

Close Date 12/04/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The University cabling team provides 24/7/365 support to the networks across the university campus, hospitals, and clinics.
The Cable Technician 1 is responsible for the operation and maintenance of the University structured cable plant. Performs patching, installation, testing, cable management, and documentation. When needed, works with the fiber team. Maintains a tidy work environment. Provides hands‑on help and support to university and vendor cable technicians. Coordinates with customers to identify work scope, materials, and arrange access. Responsible for updates to the work ticketing systems and labor tracking tools. Provides verbal and written status reports to the copper supervisor and cable plant management. Responds to resolve incidents and covers for the copper supervisor as needed.

About UIT : University Information Technology ( UIT ), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference . Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound . Salt Lake City is home to the Utah Symphony and Opera , Ballet West , professional sports teams , and a wide range of other cultural and recreational activities.

• Ensures there is 24/7/365 support to the University copper cable plant.
• Provides mentoring to level 1 technicians and student interns
• Must be able to distinguish cable jacket color differences
• Able to lift 80 pounds
• Develops job material lists based on job scope
• Enters time and materials into tracking tools
• Monitors, responds to, and updates work order queues
• Provides hands‑on help and support to the university and contractor cable technicians
• Keeps communication closets and work environments tidy
• Keeps equipment and vehicles in safe working condition
• Use test equipment to provide test results and reports
• Maintain a professional appearance and dress
• Covers for the copper supervisor as needed

Job Code: S35171

Grade: S14

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Field Technical Product Support Technician, I: Requires little to no related experience.

Field Technical Product Support Technician, II: Requires at least 1 year of related experience.

Field Technical Product Support Technician, III : Requires 3+ years of related experience.

Field Technical Product Support Technician, IV: Requires 5+ years of related experience.

Preferences

Prefer some experience working with copper (Cat 5, Cat 6, and Cat 6A) cable; Able to lift 80 pounds, experience installing and testing copper phone and network cables; effective human relations and customer communication skills; aptitude and willingness to learn copper and fiber skills; demonstrates pride in workmanship. Must be able to distinguish copper and fiber jacket color differences, punctual and consistently work hard. Must be able to learn the skills of a Cable and Fiber Technician.
Take direction, be able to work independently, and maintain a professional appearance and dress.
Applicants must demonstrate the ability to perform the essential functions of the job as outlined in the position description.

Type

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page .

Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required fields are indicated with an asterisk (*).

• * What is your highest level of completed education?
  • None
  • High School Diploma or Equivalent
  • Associate Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctorate Degree
• * How many years of related work experience do you have?
  • Less than 2 years
  • 2 years or more, but less than 4 years
  • 4 years or more, but less than 6 years
  • 6 years or more, but less than 8 years
  • 8 years or more, but less than 10 years
  • 10 years or more, but less than 12 years
  • 12 years or more, but less than 14 years
  • 14 years or more
• * Are you legally authorized to work in the United States?
  • Yes
  • No
• * Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?
  • Yes
  • No
• * Do you have a valid Driver’s license?

  (Open Ended Question)

• Required Documents
  • Resume
  • Cover Letter
  • List of References
• Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]