Field Technician: VIP Server & Storage Specialist

Unisys; Sioux Falls (SD); On-site; USD 60,000 - 75,000; Full time

Job summary

Unisys is seeking a Field Technician to support large, complex clients with servers, storage, and network devices at customer sites. You will perform break/fix, VIP deskside support, and coordinate with technical teams to ensure timely service and clear understanding of product functionality.

The role requires 4–6 years as a Field Technician, travel within a defined radius, and a valid driver’s license with reliable vehicle access.

Qualifications

• 4-6 years experience as a Field Technician
• Travel within a defined radius
• Professional and good communication skills
• A+ Certification and/or CompTIA certification preferred
• High School Diploma or GED required. May require technical certification or associate degree
• A valid drivers license and criminal background verification will be required

Responsibilities

• Serves as Field Technician for large, complex clients and across the range of company products and services
• Performs server and storage break and fix
• Performs VIP deskside support activities
• Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices
• Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients
• Tests and certifies mainframes, servers and other infrastructure
• Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises
• Ensures systems operate as designed and are maintained and/or upgraded per requirements
• Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service
• Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality

Skills

A+ Certification

Education

High School Diploma or GED

Technical certification or associate degree

Job description

Unisys is seeking a Field Technician to support large, complex clients with servers, storage, and network devices at customer sites. You will perform break/fix, VIP deskside support, and coordinate with technical teams to ensure timely service and clear understanding of product functionality.

The role requires 4–6 years as a Field Technician, travel within a defined radius, and a valid driver’s license with reliable vehicle access.