Field Technician - Travel-Heavy Install & Support

Valsoft Corporation; Ann Arbor (MI); Hybrid; USD 34,000 - 41,000; Full time

Job summary

WSI Technologies is seeking a hands-on Field Technician to install, maintain, and troubleshoot systems at customer sites across Michigan. The role is hybrid—field-based with remote intervals between customer visits—and requires travel up to 80–85% with a company vehicle and stipend provided.

You will install, configure, and test WSI systems, troubleshoot hardware/software/network issues, and document actions in the ticketing system while maintaining clear customer communications.

Qualifications

• Hands-on experience supporting Windows operating systems across desktop and server environments.
• Strong troubleshooting skills across hardware, software, and network connectivity.
• Experience working with ITSM or ticketing tools such as ServiceNow.
• Strong communication, organization, and time-management skills, with the ability to work independently.
• Ability to travel up to 80–85% and successfully complete required government site clearance/background checks.

Responsibilities

• Install and configure WSI systems on-site, including servers, applications, and recording infrastructure.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Document installations, troubleshooting steps, and resolutions accurately in the ticketing system.

Skills

Windows OS support

Troubleshooting

ITSM (ServiceNow)

Communication

Travel readiness

Education

Bachelor's degree

Tools

ServiceNow

Job description

WSI Technologies is seeking a hands-on Field Technician to install, maintain, and troubleshoot systems at customer sites across Michigan. The role is hybrid—field-based with remote intervals between customer visits—and requires travel up to 80–85% with a company vehicle and stipend provided.

You will install, configure, and test WSI systems, troubleshoot hardware/software/network issues, and document actions in the ticketing system while maintaining clear customer communications.