Field Technician: On-Site Installations & Troubleshooting

WSI Technologies; Fort Myers (FL); Hybrid; USD 48,000 - 68,000; Full time

Job summary

WSI Technologies seeks a hands-on Field Technician to install, maintain, and troubleshoot systems at customer sites across Florida and beyond. You’ll work field-based with occasional remote work between visits, handling servers, recording infrastructure, and Windows environments.

Travel up to 80–85% and provide proactive technical support, documentation, and strong customer communication while upholding SLAs and ensuring successful installations and repairs.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Mathematics, Business Administration, or another relevant field
• Hands-on experience supporting Windows operating systems across desktop and server environments
• Strong troubleshooting across hardware, software, and network connectivity
• Experience with ITSM or ticketing tools such as ServiceNow
• Ability to travel up to 80-85% and pass government site clearance/background checks
• Ability to work on ladders and lift up to 70 lbs during installations and repairs
• Experience with phone recording software, hardware, or telephony systems
• Experience with Active Directory and Exchange
• Certifications NICE, CompTIA A+/Network+/Server+/Security+, Microsoft certifications, or CCNA

Responsibilities

• Install and configure WSI systems on-site, including servers, applications, and recording infrastructure
• Rack, cable, configure, and test hardware in data center and telecom environments
• Configure Windows desktop and server operating systems, including virtual environments
• Test completed installations and confirm systems meet customer requirements before sign-off
• Diagnose and resolve hardware, software, network, and connectivity issues
• Respond to customer support requests within established SLA expectations
• Manage service tickets and field visits independently
• Escalate complex technical issues when additional support is required
• Act as the primary technical contact during on-site customer visits
• Keep customers informed about timelines, issues, progress, and resolutions
• Document installations, troubleshooting steps, and resolutions accurately in the ticketing system
• Maintain clear service records and provide feedback to improve processes and product performance

Skills

Windows OS

Hardware troubleshooting

Networking basics

ITSM / ServiceNow

Field service

Education

Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Administration, or another relevant field

Certifications: NICE, CCNA, CompTIA A+/Network+/Server+/Security+

Tools

Active Directory

Exchange

ServiceNow

Windows Server

Networking hardware

Job description

WSI Technologies seeks a hands-on Field Technician to install, maintain, and troubleshoot systems at customer sites across Florida and beyond. You’ll work field-based with occasional remote work between visits, handling servers, recording infrastructure, and Windows environments.

Travel up to 80–85% and provide proactive technical support, documentation, and strong customer communication while upholding SLAs and ensuring successful installations and repairs.