Field Technician: Critical Systems Install & Support

Valsoft Corporation; Tampa (FL); Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Stipend

Job summary

WSI Technologies is seeking a hands-on Field Technician to install, maintain, and troubleshoot our recording and communication systems at customer sites in Florida. The role is field-based with hybrid remote elements between visits, requiring travel up to 80-85% and a company vehicle, gas card, and stipend.

The ideal candidate will have strong Windows OS experience on desktop and server, solid hardware/network troubleshooting, ITSM tools familiarity (ServiceNow), and the ability to work

Qualifications

• Hands-on experience supporting Windows operating systems across desktop and server environments.
• Strong troubleshooting skills across hardware, software, and network connectivity.
• Experience working with ITSM or ticketing tools such as ServiceNow.
• Excellent communication, organization, and time-management skills.
• Ability to travel up to 80-85% and obtain required site clearances.

Responsibilities

• Install and configure WSI systems on-site, including servers, applications, and recording infrastructure.
• Rack, cable, configure, and test hardware in data centers and telecom environments.
• Configure Windows desktop and server operating systems, including virtual environments.
• Test completed installations and confirm systems meet customer requirements before sign-off.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Respond to customer support requests within SLA expectations and manage tickets.

Skills

Windows OS support

Hardware troubleshooting

Network troubleshooting

ServiceNow ITSM

Communication skills

Field travel readiness

Education

Bachelor’s degree

Tools

Windows Server

Active Directory

Exchange

Telemetry/Recording tech

Job description

WSI Technologies is seeking a hands-on Field Technician to install, maintain, and troubleshoot our recording and communication systems at customer sites in Florida. The role is field-based with hybrid remote elements between visits, requiring travel up to 80-85% and a company vehicle, gas card, and stipend.

The ideal candidate will have strong Windows OS experience on desktop and server, solid hardware/network troubleshooting, ITSM tools familiarity (ServiceNow), and the ability to work