Field Technician: Onsite IT & Network Support

valeonetworks

Houston (TX)

Remote

USD 55,000 - 75,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Certification reimbursement

Professional development assistance

Job summary

Valeo Networks seeks a highly motivated Service Desk and on-site technical specialist. You will travel to client sites to install, configure, troubleshoot, and repair hardware and software, while supporting remote teams and maintaining thorough documentation.

The role requires on-site visits in the Houston area, with initial remote work transitioning to in-office in Houston. Certifications like A+, MCP, and MCSE are preferred, along with Proficiency in the Microsoft Office suite.

Qualifications

Above Basic Comprehension of Network Setups and Configurations.
Previous experience working with IT services a plus.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Historically Clean Motor Vehicle Driving Record.

Responsibilities

Travel to client sites to install, configure, troubleshoot, and repair hardware, software, and network issues.
Work with a remote team when necessary to solve complex issues.
Serve as the primary onsite point of contact, resolving issues to the client's satisfaction and representing us professionally in person.
Back up the Help Desk queue when no onsite visits are scheduled, working tickets through Autotask.
Monitor and respond to Help Desk requests using remote administration tools when supporting the queue.
Document onsite work, findings, and resolutions in real time.
Follow SOPs for escalation procedures, including when to escalate from onsite to remote specialists or vice versa.
Troubleshoot Microsoft 365 and other cloud-based collaborative suites, both onsite and remotely.
Provide first-level support for client software, operating system, network, and hardware issues.
Maintain client site documentation in IT Glue, including network diagrams, asset inventories, and site-specific procedures.
Document internal procedures.
Meet required performance metrics and utilization targets, including onsite response times and ticket resolution goals.
This position will initially be remote; however, it will transition to an in-office position once our Houston, Texas office is established and operational.