Field Technician II: On-Site IT Support & Networking

CompuCom; Phoenix (AZ); On-site; USD 26,000 - 34,000; Full time

Job summary

Compucom Systems, Inc. is seeking a Field Technician to support a designated customer within a defined geographic area. As a Level II Technician, you will troubleshoot, install, and manage cabling, acting as the primary contact for technical and service-related issues.

You will collaborate with Lead Technicians to resolve problems, ensure customer satisfaction, and document outcomes in ServiceNow, all while meeting SLAs and advancing IT service delivery.

Qualifications

• > Associate’s degree in Computer Science or IT, or equivalent work experience.
• > Clear written and verbal communication with customers, peers, Team Lead, and Service Delivery Manager.
• > Working knowledge of Windows operating systems, networks, and tools.
• > Working knowledge of typical banking equipment.
• > Ability to coordinate and prioritize multiple tasks while meeting SLAs.
• > Demonstrated capability to achieve results in a fast-paced, client-driven environment.
• > Must have a valid driver’s license and reliable transportation.

Responsibilities

• > Performing advanced exchange of like for hardware.
• > Sound understanding of customer support, operations, and processes.
• > Communicate effectively both written and verbally, with customers and in ServiceNow.
• > Coordinate and prioritize multiple tasks in a fast-paced environment with attention to detail and quality.
• > Follow-up with end users to provide status updates as per SLAs.
• > Monitor inventory levels and the ordering process to replenish and maintain vehicle stocking levels.

Skills

Written & verbal communication

Windows OS

Networking

Banking equipment knowledge

Task coordination

Driver's license

Education

Associate degree in CS/IT

Tools

ServiceNow

Windows OS

Job description

Compucom Systems, Inc. is seeking a Field Technician to support a designated customer within a defined geographic area. As a Level II Technician, you will troubleshoot, install, and manage cabling, acting as the primary contact for technical and service-related issues.

You will collaborate with Lead Technicians to resolve problems, ensure customer satisfaction, and document outcomes in ServiceNow, all while meeting SLAs and advancing IT service delivery.