Field Technician II: IT Support & Cabling Expert
CompuCom
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Benefits offered by this job
Job summary
Compucom Systems, Inc. is seeking a Field Technician to join our team. As a Level II Technician, you will be the primary contact for customers on technical and service issues, troubleshoot, install, configure hardware, and coordinate with peers to resolve problems quickly.
You will document outcomes in ServiceNow, meet SLAs, and maintain inventory levels. Requires an Associate degree in CS/IT, Windows and networking knowledge, and a valid driver's license.
Qualifications
- An Associate’s degree in CS or IT or equivalent work experience.
- Strong communication skills with customers and peers.
- Knowledge of Windows OS, networks, and related tools.
Responsibilities
- Performing advanced exchange of like for hardware.
- Sound understanding of customer support, operations, and processes.
- Communicate effectively both written and verbally, with customers and in ServiceNow.
- Coordinate and prioritize multiple tasks in a fast-paced environment with attention to detail.
- Follow-up with end users to provide status updates per SLA.
- Monitor inventory levels and the ordering process to replenish stock.
Skills
Education
Tools
Job description
Compucom Systems, Inc. is seeking a Field Technician to join our team. As a Level II Technician, you will be the primary contact for customers on technical and service issues, troubleshoot, install, configure hardware, and coordinate with peers to resolve problems quickly.
You will document outcomes in ServiceNow, meet SLAs, and maintain inventory levels. Requires an Associate degree in CS/IT, Windows and networking knowledge, and a valid driver's license.
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