Field Technician II - Hybrid IT Support & Onsite Travel

Mytech Partners, Inc.; New Brighton (MN); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Vacation days

Sick time

Volunteer time

Medical, Dental, Vision insurance (eml

Life, STD, LTD paid by company

Professional Development Plan

401k with company match

Profit sharing

Job summary

Mytech Partners, Inc. in New Brighton, MN is seeking a Field Technician II to join our Service team. This hybrid role supports MN clients from the MN Branch office and onsite at client locations within the Minnesota area.

The position requires 3+ years in Microsoft environments, strong SMB networking knowledge, and the ability to document steps clearly. Valid driver’s license and willingness to travel are essential.

Qualifications

• Minimum 3 years industry experience, specifically supporting Microsoft based environments.
• Strong knowledge of SMB networks, infrastructure and equipment.
• Ability to concisely document processes, issues, resolutions; strong writing skills required.
• Ability to multi-task, prioritize tasks and respond with sense of urgency.
• Valid Driver's license and ability to travel within MN area.

Responsibilities

• Provide great customer service and communicate clearly with non-technical and technical users and staff.
• Follow support process and guidelines as designed.
• Provide onsite support for user problems relating to hardware, software applications, and network issues within a tier II perspective.
• Log, diagnose, repair, and relay reported problems to the end user, client, or department.
• Diagnose and communicate advanced issues to Tier 2 staff.
• Acquire new technical skills.

Skills

Microsoft environments

SMB networks

Documentation

Time tracking software

Customer service

Problem solving

Team collaboration

Driver's license

Job description

Mytech Partners, Inc. in New Brighton, MN is seeking a Field Technician II to join our Service team. This hybrid role supports MN clients from the MN Branch office and onsite at client locations within the Minnesota area.

The position requires 3+ years in Microsoft environments, strong SMB networking knowledge, and the ability to document steps clearly. Valid driver’s license and willingness to travel are essential.