Field Technician II – Cloud & Networking (OKC Hybrid)

Harbor Networks, Inc.; Oklahoma City (OK); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Flexible PTO

Health, Vision and Dental benefits

Job summary

Harbor IT in the Oklahoma City metro area is seeking an experienced IT Support Engineer. You will troubleshoot desktop, server, and network issues, perform remote and onsite diagnostics, and lead IT projects such as hardware upgrades and migrations.

You will document steps in our service platform and maintain proactive, customer-focused communication. The role requires 5+ years in desktop/server/networking support, strong Windows and network fundamentals, and familiarity with

Qualifications

• Cloud platforms, data migration, cybersecurity, networking, and IaC.
• 5+ years of desktop, server and networking support.
• Windows 10/11, Windows Server 2016+, Active Directory, DNS, DHCP, and networking protocols.
• VPNs, firewalls, and network infrastructure troubleshooting.
• ConnectWise and Autotask familiarity.
• Degree in CS or related field with relevant experience.
• AWS, Azure, GCP and other cloud providers familiarity.
• SharePoint/Teams/OneDrive and real-time traffic management experience.
• Strategic network assessment with security and cost-conscious mindset.
• Strong verbal and written communication; explain tech to non-technical users.
• Empathetic, customer-first mindset; relationship building.
• Willingness to adapt to rapidly changing cloud technologies.
• Flexible PTO; Health, Vision and Dental benefits.

Responsibilities

• Provide day-to-day troubleshooting for desktop, server, and network issues.
• Remote and onsite diagnostics and repairs of hardware and software.
• Lead IT projects such as hardware upgrades, migrations, and network installs.
• Ensure customer satisfaction by proactively identifying and resolving issues.
• Document troubleshooting steps in ConnectWise or similar platform.
• Communicate effectively with customers to build trust and feel heard.
• Serve as primary contact between the customer and internal team.

Skills

Cloud platforms

Cybersecurity

Networking

Infrastructure as Code

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

ConnectWise

Autotask

Active Directory

DNS

DHCP

SharePoint

Teams

OneDrive

Job description

Harbor IT in the Oklahoma City metro area is seeking an experienced IT Support Engineer. You will troubleshoot desktop, server, and network issues, perform remote and onsite diagnostics, and lead IT projects such as hardware upgrades and migrations.

You will document steps in our service platform and maintain proactive, customer-focused communication. The role requires 5+ years in desktop/server/networking support, strong Windows and network fundamentals, and familiarity with