Hybrid Field Technician II: Cloud, Network & Security

HARBOR IT; Oklahoma City (OK); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Flexible PTO

Health, Vision and Dental benefits

Job summary

Harbor IT in Oklahoma City offers a hybrid IT support role focused on desktop, server, and network issues within a security-minded MSP environment. The position requires 5+ years of experience and proficiency with Windows platforms, AD, VPNs, firewalls, and cloud providers. Collaboration across teams and proactive problem-solving are key.

Join a customer-centric MSP that values reliable transportation to OKC and provides health benefits, flexible PTO, and ongoing professional growth.

Qualifications

• 5+ years of desktop, server and networking support.
• Solid knowledge of Windows 10/11 and Windows Server 2016+
• Experience with VPNs, firewalls, and network infrastructure.
• Familiarity with cloud providers (AWS, Azure, GCP).
• Experience with IT service management tools (ConnectWise, Autotask).
• Strong communication and customer-service mindset.

Responsibilities

• Provide day-to-day troubleshooting and technical support for desktop, server, and network issues.
• Perform remote and onsite diagnostics and repairs of hardware and software systems.
• Lead and participate in IT projects such as hardware upgrades, migrations, and network installations.
• Document troubleshooting and resolution steps in our service management platform (ConnectWise or similar).
• Communicate effectively with customers to build trust and ensure they feel heard and supported.
• Serve as primary point of contact between the customer and internal team for smooth service delivery.

Skills

Cloud platforms

Cybersecurity

Networking

Windows Admin

Active Directory

Education

Bachelor's degree in computer science or related field

Tools

ConnectWise

Autotask

Job description

Harbor IT in Oklahoma City offers a hybrid IT support role focused on desktop, server, and network issues within a security-minded MSP environment. The position requires 5+ years of experience and proficiency with Windows platforms, AD, VPNs, firewalls, and cloud providers. Collaboration across teams and proactive problem-solving are key.

Join a customer-centric MSP that values reliable transportation to OKC and provides health benefits, flexible PTO, and ongoing professional growth.