Field Technician I - Network Installations & Field Support

Lumen Technologies, Inc.; Indianapolis (IN); On-site; USD 41,000 - 55,000; Full time

Job summary

Lumen Technologies, Inc. is seeking an entry-level Field Technician I to support network operations across the assigned IN service area.

You will install, test, and maintain customer equipment, and assist with cable installs and activation, traveling as needed with a focus on reliable, hands-on service delivery. You will work with experienced technicians, learn field concepts, and participate in ongoing training and occasional on-call rotations after onboarding.

Qualifications

• High School Diploma or GED is required.
• Valid driver’s license and ability to travel within the service area.
• Strong customer service and communication skills.
• Ability to learn technical concepts and apply training in the field.
• Comfortable working outdoors and in varied environments.

Responsibilities

• Support network builds, installations, and maintenance across assigned areas.
• Perform customer-premise equipment installations, activation, and testing.
• Assist with cable installation, troubleshooting, and circuit turn‑up activities.
• Conduct site inspections and support battery maintenance programs.
• Coordinate vendor and site access requirements as needed.
• Maintain accurate documentation and follow safety/operational procedures.
• Participate in training and on-call rotations after onboarding.

Skills

Customer service

Communication

Reliability

Independent worker

Hands-on

Education

High School Diploma or GED

Tools

Hand tools

Job description

Lumen Technologies, Inc. is seeking an entry-level Field Technician I to support network operations across the assigned IN service area.

You will install, test, and maintain customer equipment, and assist with cable installs and activation, traveling as needed with a focus on reliable, hands-on service delivery. You will work with experienced technicians, learn field concepts, and participate in ongoing training and occasional on-call rotations after onboarding.