Field Technician – Adhesives Solutions & Training

Henkel; Elk Grove Village (IL); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

Financial: 401k matching & bonus

Family Support & fertility/childcare

Career Growth & tuition

Job summary

Henkel Adhesive Technologies is seeking a field service professional to drive technical demonstrations, troubleshooting, and customer support across accounts in the US. You will partner with sales, marketing, PD and project teams to deliver value, training, and optimized processes.

The role emphasizes remote interactions, on-site service, and coaching for customers and internal teams, with a focus on safety, quality, and continuous improvement.

Qualifications

• Technical degree or equivalent experience in industrial/technical field.
• Experience in field service or customer-facing roles.
• Familiarity with CRM tools and service workflows.

Responsibilities

• Perform technical visits (meetings, audits, demonstrations, troubleshooting) for customers with documentation in CRM and LIM systems.
• Provide solutions via application equipment to improve customer adhesive processes.
• Coach field sales/customers with technical training and onboarding.

Skills

Technical troubleshooting

Customer support

Digital tools

Lean principles

Project coordination

Training delivery

Cross-functional collaboration

Problem solving

Customer focus

Communication

Tools

CRM software

LIM system

Job description

Henkel Adhesive Technologies is seeking a field service professional to drive technical demonstrations, troubleshooting, and customer support across accounts in the US. You will partner with sales, marketing, PD and project teams to deliver value, training, and optimized processes.

The role emphasizes remote interactions, on-site service, and coaching for customers and internal teams, with a focus on safety, quality, and continuous improvement.