Field Technician

Vision IT; Los Angeles (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan

Health Insurance

Dental & Vision Insurance

Paid Time Off (PTO)

Disability Insurance

Life & AD&D Insurance

Supplemental Benefits

Job summary

Vision IT is seeking a Field Support Technician to join the Field Services team in a secure, mission-focused environment. You will set up, install, maintain, and troubleshoot end-user devices while ensuring compliant IT operations for critical personnel and systems.

The role requires a proactive, technically proficient professional with experience in desktop support and field services, capable of handling sensitive assets and delivering timely resolutions, including after-hours support when

Qualifications

• 3+ years of desktop support, field services, or systems administration.
• Active Secret Clearance and CompTIA Security+ certification required.
• Strong data recording accuracy and incident resolution skills.

Responsibilities

• Provide on-site and remote support for end-user devices, including setup, installation, configuration, connectivity, troubleshooting, and issue resolution.
• Ensure secure access to enterprise networks and resources; respond to issues per SLOs and deliver after-hours support as needed.
• Manage inventory and documentation of assets; coordinate with teams to meet cybersecurity requirements and audit readiness.
• Maintain thorough documentation of configurations, access controls, maintenance activities, and service performance metrics.

Skills

3+ years desktop support

Field services

Systems administration

Active Secret Clearance

CompTIA Security+

Tools

SharePoint Administration

Power Platform

Scripting (JavaScript/HTML/CSS/SQL)

Job description

Overview

We put people first-our employees, their families, and our customers. As a Field Support Technician, you will be an essential member of the Field Services team supporting operations within a secure, mission-focused environment. You will be responsible for the setup, installation, maintenance, and troubleshooting of end-user devices, ensuring secure and seamless IT operations for critical personnel and systems.

This role requires a technically proficient and customer-focused professional who can proactively manage sensitive IT assets, deliver timely issue resolution, and support IT operations aligned with organizational and cybersecurity objectives. Occasional after-hours support may be required to resolve critical issues and maintain operational continuity.

Key Responsibilities

Dedicated IT Support for Secure Systems

• Provide on-site and remote support for end-user devices, including setup, installation, configuration, connectivity, troubleshooting, and issue resolution.
• Ensure ongoing functionality and secure access to enterprise networks, internet services, shared resources, and peripheral devices.
• Respond to technical issues in accordance with established service level objectives (SLOs), ensuring timely and effective resolution.
• Deliver after-hours support as needed to address high-priority or mission-critical incidents.

Proactive Device & System Management

• Manage inventory of assigned IT assets, including desktops, laptops, tablets, mobile devices, monitors, printers, and audiovisual equipment.
• Monitor and maintain device performance to ensure operational readiness and compliance with security standards.
• Coordinate with internal teams and stakeholders to align support efforts with broader operational and cybersecurity requirements.
• Maintain detailed documentation of system configurations, access controls, maintenance activities, and asset tracking for audit readiness.

Collaboration & Communication

• Serve as a liaison between leadership, stakeholders, and technical teams to facilitate smooth IT operations.
• Maintain clear and thorough documentation of support activities, issue resolution processes, and service performance metrics.
• Participate in technical meetings and planning sessions to anticipate and address evolving IT requirements.

Qualifications & Required Experience

• 3+ years of experience in desktop support, field services, or systems administration.
• Active Secret Clearance
• CompTIA Security+
• Highly proficient with computer-based tasks and demonstrate exceptional accuracy when recording data for In & Out processing.

Preferred Qualifications

• SharePoint Administration
• Microsoft Power Platform
• Scripting and Development (JavaScript, HTML, CSS, and SQL)

Why Vision IT?

At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster a culture grounded in integrity, compassion, and excellence, empowering our teams to deliver critical IT solutions that support national defense missions.

We prioritize your well-being with a comprehensive benefits package, including:

• 401(k) Plan: Company-matching contributions
• Health Insurance: Comprehensive medical coverage
• Dental & Vision Insurance
• Paid Time Off (PTO)
• Disability Insurance: Short- and long-term
• Life & AD&D Insurance
• Supplemental Benefits: Critical illness, accident, and hospital care

We are dedicated to supporting your health, well-being, and long-term financial goals.

Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with Vision IT's employees' ability to perform their job duties may result in discipline up to and including discharge.