Field Technical Support Specialist

DSJ Global; Irvine (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

A technical solutions provider is seeking a Technical Support Specialist in Irvine, CA. This role involves developing testing procedures, providing advanced technical support, and ensuring high standards of equipment quality across multiple locations. Successful candidates will have mechanical and electrical aptitude, strong communication skills, and the ability to collaborate effectively with technicians and customers. The position requires regular travel (approximately 40%). Competitive salary and benefits are offered.

Qualifications

• Strong mechanical and electrical/electronic aptitude is required.
• Excellent time management and multitasking abilities are essential.
• Ability to read and interpret technical documents is necessary.
• Proficient with Microsoft software and internet applications is a must.

Responsibilities

• Develops test procedures for new rental products.
• Provides escalation-level troubleshooting for equipment issues.
• Builds and maintains strong customer relationships.
• Supports Customer Service Technician duties as needed.

Skills

Mechanical aptitude

Electrical aptitude

Time management

Multitasking

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Education

Two years of related technical or equipment support experience

Equivalent combination of education and experience

Tools

Rental/equipment management software

Job description

A technical solutions provider is seeking a Technical Support Specialist in Irvine, CA. This role involves developing testing procedures, providing advanced technical support, and ensuring high standards of equipment quality across multiple locations. Successful candidates will have mechanical and electrical aptitude, strong communication skills, and the ability to collaborate effectively with technicians and customers. The position requires regular travel (approximately 40%). Competitive salary and benefits are offered.