IT Support Engineer: Troubleshooting, Systems & Network

Red Cup IT, Inc.; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in California is seeking an IT Support Engineer. This role involves providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring smooth IT operations. The ideal candidate will have strong troubleshooting skills, knowledge of various operating systems, and the ability to manage network connectivity issues. A Bachelor's degree in a related field is preferred, along with relevant certifications.

Qualifications

• Strong troubleshooting and diagnostic skills are essential.
• Knowledge of operating systems such as Windows, macOS, and Linux is required.
• Familiarity with networking basics, including TCP/IP and VPN, is necessary.

Responsibilities

• Provide first-line and second-line technical support to employees or customers.
• Diagnose and resolve hardware, software, network, and system issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.

Skills

Troubleshooting and diagnostic skills

Knowledge of operating systems (Windows, macOS, Linux)

Networking basics (TCP/IP, DNS, DHCP, VPN)

Experience with help desk or ticketing systems

Customer service and communication skills

Time management and problem-solving ability

Education

Bachelor's degree in information technology, Computer Science, or related field

Tools

ServiceNow

Jira Service Management

Zendesk

Job description

A technology solutions provider in California is seeking an IT Support Engineer. This role involves providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring smooth IT operations. The ideal candidate will have strong troubleshooting skills, knowledge of various operating systems, and the ability to manage network connectivity issues. A Bachelor's degree in a related field is preferred, along with relevant certifications.