Technical Support Specialist - Electronics & Sales Enablement

Jae USA; Irvine (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

JAE ELECTRONICS, INC. in Irvine, CA is seeking a Technical Support Specialist - Commercial to support the Sales team, customers, and distribution partners via chat, phone, and email.

This exempt, full-time role requires a Bachelor’s degree or equivalent experience and 2–5 years in customer interaction or account management. Ideal candidates will be proficient with PowerPoint, Excel, and Word, and have CRM experience (Salesforce).

Qualifications

• Bachelor’s degree required; experience may be considered in place of a degree.
• 2-5 years of customer interaction or account management experience.

Responsibilities

• Provide technical support to Sales, Customers and Distribution partners.
• Gather customer and project information.
• Report opportunities to Marketing and Sales Managers for follow-up.
• Perform weekly request analyses.
• Provide customer feedback for product/service improvements.

Skills

PowerPoint

Excel

Word

CRM Salesforce

Education

Bachelor’s Degree

Job description

JAE ELECTRONICS, INC. in Irvine, CA is seeking a Technical Support Specialist - Commercial to support the Sales team, customers, and distribution partners via chat, phone, and email.

This exempt, full-time role requires a Bachelor’s degree or equivalent experience and 2–5 years in customer interaction or account management. Ideal candidates will be proficient with PowerPoint, Excel, and Word, and have CRM experience (Salesforce).