Field Technical Support & Service Specialist

Anthony, Inc.; De Pere, Northern (WI, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Dover Fueling Solutions (DFS) is seeking a Technical Services Representative to provide on-site and phone-based technical support for customers and distributors. You will diagnose, troubleshoot, and train on vehicle wash systems and related equipment, with opportunities to collaborate across Engineering, Production, and R&D teams.

A strong emphasis on customer service and field readiness is required. The role supports installations, site evaluations, and after-hours on-call coverage, with travel

Qualifications

• Associate degree or equivalent experience required.
• Minimum two years in technical services or related area.
• Knowledge of electronic controls, pneumatics, plumbing, networking, and pumps preferred.
• Strong analytical, problem-solving, and diagnostic skills.

Responsibilities

• Phone & field troubleshooting of vehicle wash systems and related equipment, over the phone and on-site.
• Provide professional customer service and own issues through resolution.
• Participate in rotating after-hours on-call for technical assistance.
• Assist with equipment installations and conduct site evaluations.
• Develop and deliver product training for customers, distributors, and service technicians.
• Support warranty claims, product returns, and inspections; contribute to upgrades.
• Collaborate with Engineering, Production, Parts, and R&D to improve product performance.

Skills

Electromechanical knowledge

Troubleshooting

Customer communication

MS Office & Windows

Driver's license

Education

Associate degree or related field

Job description

Dover Fueling Solutions (DFS) is seeking a Technical Services Representative to provide on-site and phone-based technical support for customers and distributors. You will diagnose, troubleshoot, and train on vehicle wash systems and related equipment, with opportunities to collaborate across Engineering, Production, and R&D teams.

A strong emphasis on customer service and field readiness is required. The role supports installations, site evaluations, and after-hours on-call coverage, with travel