Field Service & Technical Support Specialist

Destaco

De Pere, Northern (WI, KY)

Hybrid

USD 65,000 - 83,000

Full time

2 days ago

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Benefits offered by this job

Discretionary bonus

Job summary

Dover Fueling Solutions (DFS) seeks a Technical Services Representative in De Pere, WI to provide technical support to customers and distributors, troubleshoot equipment, assist with installations, and deliver product training. You will collaborate with Engineering, Production, and service teams to improve product performance and customer satisfaction.

The role requires an Associate degree in Electromechanical Technology or related field and at least two years’ technical services experience,

Qualifications

Associate degree in Electromechanical Technology or related field is required.
Minimum of two years of experience in technical services or related area is required.
Knowledge of electronic controls, pneumatics, plumbing systems, networking, and pumps is preferred.
Proficiency with Microsoft Office and Windows-based systems.

Responsibilities

Phone & Field Troubleshooting: diagnose and resolve issues over the phone and on-site.
Customer Service: respond professionally to technical inquiries and own issues through resolution.
On-Call Support: participate in rotating after-hours schedules.
Installation & Field Service: assist with installations and site evaluations.
Customer & Distributor Training: develop and deliver product training.