Field Technical Service Rep – Equipment Troubleshooter (Travel)

Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies

Chicago (IL)

On-site

USD 70,000 - 75,000

Full time

14 days+

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Job summary

Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies is seeking a Technical Service Representative for a Chicago-based machinery manufacturer. The role focuses on technical support, troubleshooting, and customer service for mobile elevating work platforms and related equipment.

You will diagnose faults, interpret manuals and schematics, train customers and colleagues, and coordinate with internal teams.

Qualifications

Post-secondary technical diploma in a related field with relevant maintenance experience.
At least 3 years of customer service experience; aerial work platform or equipment industry experience preferred.
Ability to interpret technical manuals, drawings, electrical circuits, and hydraulic schematics.
Strong mechanical, electrical, troubleshooting, and diagnostic skills.

Responsibilities

Provide technical assistance and troubleshooting to customers, primarily by phone.
Diagnose equipment faults and evaluate potential causes, repair needs, and corrective actions.
Read and interpret technical manuals, engineering drawings, and electrical/hydraulic schematics.
Assess the condition of parts and determine the suitability of repairs, replacements, and modifications.
Provide technical training and guidance to customers and colleagues.
Collaborate with internal departments to exchange diagnostic information and resolve equipment issues.
Review test results, trial data, and simulations to evaluate equipment performance and troubleshoot faults.
Support new product launches and promote relevant products and services to customers.
Schedule repair and maintenance activities and complete weekly reports on time.
Travel throughout the United States as required and visit the corporate office in Ontario, Canada.