Technical Support Representative

Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies; Chicago (IL); On-site; USD 70,000 - 75,000; Full time

Job summary

Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies is seeking a Technical Service Representative for a Chicago-based machinery manufacturer. The role focuses on technical support, troubleshooting, and customer service for mobile elevating work platforms and related equipment.

You will diagnose faults, interpret manuals and schematics, train customers and colleagues, and coordinate with internal teams.

Qualifications

• Post-secondary technical diploma in a related field with relevant maintenance experience.
• At least 3 years of customer service experience; aerial work platform or equipment industry experience preferred.
• Ability to interpret technical manuals, drawings, electrical circuits, and hydraulic schematics.
• Strong mechanical, electrical, troubleshooting, and diagnostic skills.

Responsibilities

• Provide technical assistance and troubleshooting to customers, primarily by phone.
• Diagnose equipment faults and evaluate potential causes, repair needs, and corrective actions.
• Read and interpret technical manuals, engineering drawings, and electrical/hydraulic schematics.
• Assess the condition of parts and determine the suitability of repairs, replacements, and modifications.
• Provide technical training and guidance to customers and colleagues.
• Collaborate with internal departments to exchange diagnostic information and resolve equipment issues.
• Review test results, trial data, and simulations to evaluate equipment performance and troubleshoot faults.
• Support new product launches and promote relevant products and services to customers.
• Schedule repair and maintenance activities and complete weekly reports on time.
• Travel throughout the United States as required and visit the corporate office in Ontario, Canada.

Skills

Customer service

Troubleshooting

Technical support

Communication

Willing to travel

Education

Technical diploma in related field

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

AWS/CES is looking for a Technical Service Representative for our machinery manufacturing client in Chicago, IL

• Location: Chicago, IL
• Schedule: Day shift
• Pay: $70k-$75k salary base DOE + Benefits
• Job Type: Full-Time/ Direct Hire

About the Opportunity

AWS/CES is seeking a Technical Service Representative for a global leader in mobile elevating work platforms and telehandler equipment. This role is ideal for a technically skilled professional with strong customer service and troubleshooting abilities who can provide technical support, assist with equipment repairs, and help customers resolve product-related issues.

The successful candidate will work cross-functionally with internal teams, support new product launches, and provide technical training and guidance to customers and colleagues.

Key Responsibilities

• Provide technical assistance and troubleshooting support to customers regarding company’s equipment, primarily by phone.
• Diagnose equipment faults and evaluate potential causes, repair needs, and appropriate corrective actions.
• Read and interpret technical manuals, engineering drawings, and electrical and hydraulic schematics.
• Assess the condition of parts and components and determine the suitability of repairs, replacements, and modifications.
• Provide technical training and guidance to customers and less experienced team members.
• Collaborate with internal departments to exchange diagnostic information and resolve equipment issues.
• Review test results, trial data, and simulations to evaluate equipment performance and troubleshoot faults.
• Support new product launches and promote relevant products and services to customers.
• Schedule repair and maintenance activities and complete weekly reports on time.
• Travel throughout the United States as required and visit the corporate office in Ontario, Canada.

Qualifications

• Post-secondary technical diploma in a related field, along with relevant training and maintenance experience.
• At least 3 years of customer service experience; aerial work platform or equipment industry experience is strongly preferred but not required.
• Ability to interpret technical manuals, drawings, electrical circuits, and hydraulic schematics.
• Strong mechanical, electrical, troubleshooting, and diagnostic skills.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong communication and customer service skills, with the ability to explain technical information clearly.
• Ability to work independently and collaborate effectively across departments.
• Valid passport and willingness to travel throughout the United States as required.