Field Technical Service Technician - Industrial Equipment

Global Industrial Company; Buford (GA); On-site; USD 48,000 - 64,000; Full time

Job summary

Global Industrial seeks a technically skilled service professional to support customers and equipment. You will troubleshoot issues, advise on repairs, and coordinate parts while collaborating with Sales, Product Development and Product Management.

Responsibilities include on-site customer support, post-service follow-up, and ensuring satisfaction. A bachelor’s degree or relevant experience is required, with 10–15% travel expected.

Qualifications

• Bachelor’s degree or 1–3 years in a technical service role for equipment.
• Ability to diagnose and repair equipment and machinery.
• Excellent communication to explain technical problems to customers.

Responsibilities

• Answer inquiries via email, chat, or phone.
• Troubleshoot non-functioning products and arrange replacement parts.
• Coordinate with service providers to resolve issues.
• Collaborate cross-functionally with Sales, Customer Service, Product Development and Product Management.
• Maintain professional customer relations and follow company policies.
• Perform post-service follow-up to ensure satisfaction.
• Site visits to customer locations as required.

Skills

Troubleshooting

Customer service

Communication skills

Independent work

Ownership

Education

Bachelor's degree or equivalent

Job description

Global Industrial seeks a technically skilled service professional to support customers and equipment. You will troubleshoot issues, advise on repairs, and coordinate parts while collaborating with Sales, Product Development and Product Management.

Responsibilities include on-site customer support, post-service follow-up, and ensuring satisfaction. A bachelor’s degree or relevant experience is required, with 10–15% travel expected.