Technical Service Representative

Adecco (Portugal); Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits (medical,Dental

Vision coverage

Professional development and long-term

Job summary

Adecco Permanent Recruitment is partnering with an established industrial organization in the western Chicago suburbs to identify a Technical Service Representative for a direct-hire opportunity. This role emphasizes diagnostics, mechanical, hydraulic, and electrical troubleshooting in a customer-focused technical support capacity.

The successful candidate will diagnose equipment issues, recommend solutions, and support service operations, leveraging hands-on technical experience in a different

Qualifications

• Technical diploma, vocational education, or equivalent practical experience in equipment maintenance, repair, or technical service.
• Three or more years of relevant technical service, equipment maintenance, field service, or customer support experience.
• Strong mechanical aptitude and hands-on troubleshooting experience.
• Working knowledge of electrical, hydraulic, and mechanical systems.
• Ability to interpret technical diagrams, schematics, and equipment documentation.
• Willingness to travel occasionally based on business needs.

Responsibilities

• Provide technical assistance to customers regarding equipment operation, maintenance, performance, and repair.
• Troubleshoot mechanical, electrical, and hydraulic equipment concerns and recommend appropriate corrective actions.
• Assist customers and service technicians remotely with diagnosing equipment issues and identifying practical repair solutions.
• Review technical documentation, equipment diagrams, schematics, and service manuals to support effective problem resolution.
• Communicate troubleshooting procedures and repair recommendations clearly to customers and service personnel.
• Evaluate equipment performance issues and determine appropriate next steps.
• Collaborate with engineering, operations, and technical service teams to resolve complex equipment concerns.
• Support technical training, product-related initiatives, and continuous improvement efforts.
• Assist with coordinating service and maintenance activities.
• Maintain accurate customer service documentation and technical reports.
• Build strong customer relationships through responsive, knowledgeable technical support.
• Participate in occasional business-related travel as required.

Skills

Mechanical aptitude

Troubleshooting

Verbal communication

Problem solving

Travel willingness

Education

Technical diploma or equivalent

Tools

Microsoft Office

Job description

Employment Type: Full-Time | Direct Hire

Position Overview

Adecco Permanent Recruitment is partnering with an established industrial organization to identify a Technical Service Representative for a direct-hire opportunity in the western Chicago suburbs.

This is an ideal opportunity for an experienced Field Service Technician, Equipment Mechanic, or Maintenance Technician looking to transition into a different working environment while remaining in a highly technical, mechanical field.

Rather than spending the majority of the day performing physical repairs in the field or shop, this position allows an experienced technical professional to leverage their knowledge of equipment diagnostics, mechanical systems, hydraulics, and electrical troubleshooting in a customer-focused technical support role.

The successful candidate will serve as a technical resource for customers and internal teams, helping diagnose equipment issues, recommend solutions, and support service operations. This is an excellent opportunity to apply years of hands‑on technical experience in a different capacity without stepping away from the technical aspects of the profession.

Key Responsibilities

• Provide technical assistance to customers regarding equipment operation, maintenance, performance, and repair.
• Troubleshoot mechanical, electrical, and hydraulic equipment concerns and recommend appropriate corrective actions.
• Assist customers and service technicians remotely with diagnosing equipment issues and identifying practical repair solutions.
• Review technical documentation, equipment diagrams, schematics, and service manuals to support effective problem resolution.
• Communicate troubleshooting procedures and repair recommendations clearly to customers and service personnel.
• Evaluate equipment performance issues and determine appropriate next steps.
• Collaborate with engineering, operations, and technical service teams to resolve complex equipment concerns.
• Support technical training, product-related initiatives, and continuous improvement efforts.
• Assist with coordinating service and maintenance activities.
• Maintain accurate customer service documentation and technical reports.
• Build strong customer relationships through responsive, knowledgeable technical support.
• Participate in occasional business-related travel as required.

Qualifications

• Technical diploma, vocational education, or equivalent practical experience in equipment maintenance, repair, or technical service.
• Three or more years of relevant technical service, equipment maintenance, field service, or customer support experience.
• Strong mechanical aptitude and hands‑on troubleshooting experience.
• Working knowledge of electrical, hydraulic, and mechanical systems.
• Ability to interpret technical diagrams, schematics, and equipment documentation.
• Experience diagnosing equipment problems and recommending effective repair solutions.
• Strong verbal communication, organizational, and problem‑solving skills.Ability to explain technical information to customers and service personnel.
• Ability to work independently while collaborating with cross‑functional teams.
• Comfortable using Microsoft Office and computerized service documentation systems.
• Willingness to travel occasionally based on business needs.

Preferred Experience

Candidates with backgrounds in the following areas are strongly encouraged to apply:

• Field Service Technician / Field Service Representative
• Maintenance Technician
• Forklift or Material Handling Equipment Technician
• Hydraulic or Electrical Equipment Troubleshooting
• Technical Customer Support / Aftermarket Service

Experience with industrial, mechanical, hydraulic, or electrically operated equipment is particularly valuable.

What This Opportunity Offers

• Competitive compensation based on experience
• Comprehensive benefits package, including medical, dental, and vision coverage
• Opportunity to transition from a physically demanding field service or repair environment into a technical support-focused position
• Continued involvement in complex mechanical, electrical, and hydraulic troubleshooting
• Professional development and long-term advancement opportunities
• Established organization with a collaborative, customer-focused culture
• Opportunity to utilize hands‑on technical experience in a different professional setting

Adecco is an Equal Opportunity Employer. Qualified applicants from all backgrounds are encouraged to apply.