Field Service Tech: Travel-Ready Repairs & Customer Care

SITE Staffing Inc.; New Berlin (WI); On-site; USD 77,000 - 80,000; Full time

Job summary

SITE Staffing Inc. is seeking a Field Service Technician to perform repairs and service on size reduction equipment at customer locations across the Midwest, the U.S. and Canada.

You will travel by air and road, working independently while building strong customer relationships. The role requires 2+ years of field service and repair experience with heavy equipment, the ability to read engineering drawings, and basic electrical troubleshooting. Excellent communication is essential.

Qualifications

• 2+ years of field service and repair experience with heavy equipment.
• Ability to read and interpret engineering drawings.
• Basic electrical troubleshooting.
• Knowledge of plastics industry equipment recommended.
• Excellent customer-service and relationship-building skills.

Responsibilities

• Perform repairs, troubleshooting, and service on size reduction equipment at customer locations.
• Travel frequently throughout the Midwest, U.S., and Canada by air and automobile, sometimes with minimal notice.
• Support granulator rebuild department projects and receive initial product training.
• Provide office-based customer support for granulator and size reduction equipment issues when not traveling.
• Communicate with customers on-site, by phone, and by email to diagnose and resolve service issues.
• Complete detailed field service reports following each service call.
• Collaborate with Engineering, Manufacturing, and other departments to resolve technical and customer issues.
• Maintain positive customer relationships and represent the company professionally at customer facilities.
• Manage multiple service projects and priorities simultaneously.

Skills

Field service

Heavy equipment

Mechanical troubleshooting

Customer service

ERP systems

MS Office

Engineering drawings

Travel readiness

Tools

ERP software

Job description

SITE Staffing Inc. is seeking a Field Service Technician to perform repairs and service on size reduction equipment at customer locations across the Midwest, the U.S. and Canada.

You will travel by air and road, working independently while building strong customer relationships. The role requires 2+ years of field service and repair experience with heavy equipment, the ability to read engineering drawings, and basic electrical troubleshooting. Excellent communication is essential.