Automotive Coatings Field Tech — Color & Process Expert

NPAA; Kentucky; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus structure

Paid holidays and PTO

Health & retirement plans

Tuition reimbursement

Culture & community events

Job summary

NPAA is seeking a Field Technical Service Representative to support automotive coatings operations in Kentucky. You will manage line performance, color/appearance troubleshooting, and reporting while coordinating with the Cleveland facility and customer teams.

Responsibilities include inventory tracking, process optimization, and on-site adjustments of solvents, pigments, and additives to ensure optimal color quality and production efficiency.

Qualifications

• Bachelor Science Degree or a minimum of 2 years of customer based technical experience in automotive paints required.
• Computer and software skills required.
• Communication skills (report writing and data interpretation)
• Good organizational skills (data collection / graphing)
• Interpersonal skills
• Strong customer focus and relationship building skills
• Good problem-solving skills
• Be able to work with 2 component coatings and isocyanates
• Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use

Responsibilities

• Coordinate and communicate day to day operations and projects with customer base and appropriate Cleveland facility via action register management and regular technical project meetings with customer base
• Monitor and track NPAA’s on-line performance, incoming quality for processing color and appearance criteria
• Tracks and communicates inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock management
• Responsible for implementing & tracking as necessary all value-added activities at the customer that improve the production process and production process issues
• Generate all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner
• Contribute to developing customer application line correlations and assist Lansing group in formula optimization
• Monitor customer production runs and determine customers’ performance requirements within account
• Assist FTS Specialist, Technical Account Manager and Sales representatives in RGA issues as needed
• Coordinate and execute technical service needs of customer (product adjustments to meet specific line requirements—i.e. color, flow/appearance). Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality. Work with customer base to assess necessary adjustments and complete for production batches on site as necessary.
• Perform QC tests on NPAA materials on site regularly or as required by customer.
• Recommend process and/or robot program changes for product performance improvement
• Document customer line process to determine root cause and preventive action for problems & improvements
• Coordinate sample submissions and production trials
• Participate in facility continuous improvement activity programs
• Complete necessary reports to effectively track NPAA performance at account (action registers, quality and color trend reports, and monthly reports). Facilitate internal team meetings for action register and other project reviews.

Skills

Communication skills

Problem solving

Interpersonal skills

Organizational skills

Customer focus

Computer skills

Coatings knowledge

Respirator/ PPE use

Education

Bachelor of Science or equivalent

Job description

NPAA is seeking a Field Technical Service Representative to support automotive coatings operations in Kentucky. You will manage line performance, color/appearance troubleshooting, and reporting while coordinating with the Cleveland facility and customer teams.

Responsibilities include inventory tracking, process optimization, and on-site adjustments of solvents, pigments, and additives to ensure optimal color quality and production efficiency.