Field Tech Support Specialist

Technical Services; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Technical Services is seeking a Tech Support Technician to enhance their customer support team. You will assist with the setup, operation, and troubleshooting of hardware and software solutions for remote site monitoring systems.

The role requires experience in installing and maintaining cell site equipment, strong communication skills, and a logical approach to problem-solving. This position involves hands-on support, accurate documentation, and contributing to the tech support knowledge base.

Qualifications

• Experience installing or maintaining equipment on a cell site is preferred.
• Strong communication skills in English (verbal and written).
• Attention to detail and responsibility to follow directions and maintain records.

Responsibilities

• Install, maintain, and troubleshoot equipment at cell sites.
• Resolve customer problems and questions via phone or email.
• Log and track support tickets effectively.

Skills

Electronic knowledge

Communication skills

Problem-solving ability

Tools

Multimeters

Measurement tools

Job description

Technical Services is seeking a Tech Support Technician to enhance their customer support team. You will assist with the setup, operation, and troubleshooting of hardware and software solutions for remote site monitoring systems.

The role requires experience in installing and maintaining cell site equipment, strong communication skills, and a logical approach to problem-solving. This position involves hands-on support, accurate documentation, and contributing to the tech support knowledge base.