Mechanical Field Technician II

Dover Corp; Denver City (TX); On-site; USD 42,000 - 72,000; Full time

Job summary

Dover Corp, a leader in industrial equipment, seeks a Field Technical Service professional to support customer installations, maintenance, upgrades, and repairs on-site in the Denver City area. You will be the primary customer contact for technical issues and ensure service performance and satisfaction.

Responsibilites include diagnosing and solving problems, instructing clients on proper operation, maintaining service logs, and preparing failure analysis reports for engineering escalation.

Qualifications

• Basic knowledge of field procedures and tools obtained through work experience or formal training.
• Ability to follow standard procedures with some interpretation.
• Strong problem-solving and communication skills.

Responsibilities

• Diagnose, troubleshoot, and resolve on-site technical/service issues.
• Instruct clients on proper usage and operation of equipment.
• Document and maintain detailed service logs for each client.
• Prepare reports for product failure analysis and escalate to engineering teams when needed.

Skills

Troubleshooting

Customer service

Technical knowledge

Education

Vocational or technical education

Tools

Diagnostic tools

Job description

Field Technical Service (Non-Engineering) provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including: Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction. Diagnosing, troubleshooting, and resolving technical/service issues. Instructing clients on the proper usage and operation of equipment. Documenting and maintaining clients' service logs. Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams

Work Environment: Typically on-site/field and does not handle queries remotely via phone/emails.

A Support 2 requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.

Responsibilities

• Works under moderate supervision..
• Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures..
• Communicates information that requires some explanation or interpretation.