Field Tech Support Engineer — Injection Molding

Yamazen; Arlington Heights (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Company paid medical, dental, vision

401K with company match

Vacation / Holidays

Company phone & laptop

New car discount program

Employee Assistance Program

Job summary

Yamazen is seeking an Injection Molding Service Engineer to join our field technical support team. The role covers installation, repair, and optimization of SODICK injection molding machines at customer sites across the United States, with significant travel expectations.

Qualified candidates have a degree in Mechatronics or equivalent, 3+ years in service engineering for injection molding, plus strong troubleshooting, customer service, and communication skills.

Qualifications

• Degree in Mechatronics BS in Mechanical or Electrical or Polymer Science/Plastics Technology or Equivalent Experience are required.
• 3+ years at an injection molding machinery company or plastic injection molding company as a service engineer with proven success are preferred.
• Various electrical, hydraulic, mechanical repair experience is preferred.
• Mold set-up, process development, and deep-down controller optimization experience are plus.
• Excellent customer interface and communication skills. Must be team player with ability to prioritize and work under pressure in a fast-paced environment. Must be available to travel on short notice.

Responsibilities

• Installation and Reparation of injection molding machines at customers site throughout the US.
• Staging machinery at our Technical Center.
• Molding process development and optimization.
• Technical support & troubleshooting at customer sites, by phone, via email.
• Maintenance of job record using our CRM.
• Management of frequent overnight travel.

Skills

Customer communication

Team collaboration

Travel readiness

Technical troubleshooting

Education

Mechatronics BS or equivalent

Job description

Yamazen is seeking an Injection Molding Service Engineer to join our field technical support team. The role covers installation, repair, and optimization of SODICK injection molding machines at customer sites across the United States, with significant travel expectations.

Qualified candidates have a degree in Mechatronics or equivalent, 3+ years in service engineering for injection molding, plus strong troubleshooting, customer service, and communication skills.