Field Technical Support Engineer

Yamazen; Arlington Heights (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Company paid medical, dental, vision

401K with company match

Vacation / Holidays

Company phone & laptop

New car discount program

Employee Assistance Program

Job summary

Yamazen is seeking an Injection Molding Service Engineer to join our field technical support team. The role covers installation, repair, and optimization of SODICK injection molding machines at customer sites across the United States, with significant travel expectations.

Qualified candidates have a degree in Mechatronics or equivalent, 3+ years in service engineering for injection molding, plus strong troubleshooting, customer service, and communication skills.

Qualifications

• Degree in Mechatronics BS in Mechanical or Electrical or Polymer Science/Plastics Technology or Equivalent Experience are required.
• 3+ years at an injection molding machinery company or plastic injection molding company as a service engineer with proven success are preferred.
• Various electrical, hydraulic, mechanical repair experience is preferred.
• Mold set-up, process development, and deep-down controller optimization experience are plus.
• Excellent customer interface and communication skills. Must be team player with ability to prioritize and work under pressure in a fast-paced environment. Must be available to travel on short notice.

Responsibilities

• Installation and Reparation of injection molding machines at customers site throughout the US.
• Staging machinery at our Technical Center.
• Molding process development and optimization.
• Technical support & troubleshooting at customer sites, by phone, via email.
• Maintenance of job record using our CRM.
• Management of frequent overnight travel.

Skills

Customer communication

Team collaboration

Travel readiness

Technical troubleshooting

Education

Mechatronics BS or equivalent

Job description

Job Details

Job Location: Headquarters - Elk Grove Village, IL 60007

Salary Range: $28.85 - $33.66 Hourly

Plustech Inc. is the North American Headquarters of SODICK Injection Molding Machinery Division. SODICK injection molding machines have been engineered to be the most precise machines on the market for its Exact Dosing mechanism. We service manufacturers in medical devices, electronics, automotive, industrial, and various high end proprietary applications. We have recently expanded and moved to newly built Tech Center and Showroom in Elk Grove Village, IL for our growing business.

Opportunity:

We’re searching for today’s best Injection Molding Service Engineer to join our company as a Field Technical Support Engineer. Our business is expanding in the value-added plastic market such as medical, electronics, and automotive. We have an immediate career opportunity available for a highly qualified candidate. Learn how your knowledge and talent can be used to grow your career and income in a professional environment, servicing, integrating, and supporting SODICK injection molding machines.

Key Duties and Responsibilities

• Installation and Reparation of injection molding machines at customers site throughout the US
• Staging machinery at our Technical Center
• Molding process development and optimization
• Technical support & troubleshooting at customer sites, by phone, via email
• Maintenance of job record using our CRM
• Management of frequent overnight travel

QualificationsSkills and Qualifications:

• Degree in Mechatronics BS in Mechanical or Electrical or Polymer Science/Plastics Technology or Equivalent Experience are required
• 3+ years at an injection molding machinery company or plastic injection molding company as a service engineer with proven success are preferred
• Various electrical, hydraulic, mechanical repair experience is preferred.
• Mold set-up, process development, and deep-down controller optimization experience are plus.
• Other skills & abilities: Excellent customer interface and communication skills. Must be team player with ability to prioritize and work under pressure in a fast- paced environment. Must be available to travel on short notice.

Compensation and Benefits:

The estimated base pay for the position is typically between $28.85 - $33.66

The actual base pay for the position may be influenced by factors such as education, training skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range.

In addition to base pay, Yamazen Inc. provides a competitive compensation package including salary, business allowance and semi-annual bonus opportunities. Employee benefits include COMPANY PAID medical, dental, vision, short- & long-term disability, AD&D and life insurance within the first 60 days, 401K with company match, and more!

• Vacation / Personal sick days / Company paid holidays
• Company provided uniforms
• Company phone & laptop
• New car discount program
• Employee Assistance Program.

No phone calls please.

Yamazen is an equal opportunity employment company. All applicants are considered regardless of age, race, sex, color, national origin, religion, marital or veteran status, sexual orientation or any other protected status.