Field Tech Route Scheduler & Dispatch Coordinator

Phoenix-Fire-Protection; Visalia (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Paid time off

Job summary

Phoenix Fire Protection in Visalia, CA is seeking a Service Scheduler to organize daily and weekly technician routes. You will engage customers, schedule inspections and repairs, and build efficient routes to minimize travel time.

Responsibilities include reviewing accounts, making outbound calls, updating records in QuickBooks, and coordinating visits with technicians. The role requires strong communication and organizational skills, with a team-focused mindset.

Qualifications

• Previous scheduling/dispatching or routing experience.
• Ability to plan efficient routes across Central Valley.
• Strong organization and data entry accuracy.
• Outgoing for outbound scheduling and follow-up calls.
• Ability to manage multiple schedules and changing priorities.
• Professional phone etiquette and clear communication.
• Proficiency in QuickBooks, Word and Excel.

Responsibilities

• Review customer accounts for upcoming and overdue inspections and services.
• Call customers to schedule inspections, repairs, and return visits.
• Create technician routes by grouping appointments by city and nearby areas to reduce travel time.
• Schedule work based on technician availability, service duration, customer access, and deadlines.
• Keep technician schedules productive by filling openings and cancellations.
• Track unscheduled accounts and follow up until appointments are confirmed.
• Provide technicians with accurate addresses, contact information, access instructions, and service details.
• Adjust routes for cancellations, urgent repairs, and schedule changes.
• Coordinate return visits for deficiencies and corrections.
• Maintain accurate scheduling records and customer contact notes.
• Answer calls and assist customers professionally.
• Update customer records and service information.
• Enter job cost receipts, bills, and invoices in QuickBooks.
• Scan documents, maintain files, and assist with general office duties.

Skills

Scheduling

Dispatching

Route planning

Proactive outreach

Data entry

Office software

QuickBooks

Bilingual communication

Tools

QuickBooks

MS Word

MS Excel

Job description

Phoenix Fire Protection in Visalia, CA is seeking a Service Scheduler to organize daily and weekly technician routes. You will engage customers, schedule inspections and repairs, and build efficient routes to minimize travel time.

Responsibilities include reviewing accounts, making outbound calls, updating records in QuickBooks, and coordinating visits with technicians. The role requires strong communication and organizational skills, with a team-focused mindset.