Service Scheduler / Technician Route Coordinator

Phoenix Fire Protection; Visalia (CA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

401(k)

Bonus based on performance

Paid time off

Job summary

Phoenix Fire Protection in Visalia, CA is seeking a Service Scheduler / Route Coordinator to organize customer accounts and build efficient daily and weekly routes for technicians.

This role requires proactive outreach, persistent follow-up with customers, and meticulous data entry to keep schedules current. You will coordinate routes, access instructions, and service details to minimize travel time. Strong organizational skills and teamwork are essential for success.

Qualifications

• Previous customer scheduling, dispatching, or technician routing experience.
• Ability to organize efficient routes throughout the Central Valley.
• Strong organization, follow-through, and accurate data entry.
• Confidence making outbound scheduling and follow-up calls.
• Ability to manage multiple schedules and changing priorities.
• Professional telephone etiquette and clear communication.
• Bilingual communication skills.
• Dependability and ability to work independently and with a team.

Responsibilities

• Review customer accounts for upcoming and overdue inspections and services.
• Call customers to schedule inspections, repairs, and return visits.
• Create technician routes by grouping appointments by city and nearby areas to reduce travel time.
• Schedule work based on technician availability, service duration, customer access, and deadlines.
• Keep technician schedules productive by filling openings and cancellations.
• Track unscheduled accounts and follow up until appointments are confirmed.
• Provide technicians with accurate addresses, contact information, access instructions, and service details.
• Adjust routes for cancellations, urgent repairs, and schedule changes.
• Coordinate return visits for deficiencies and corrections.
• Maintain accurate scheduling records and customer contact notes.
• Answer calls and assist customers professionally.
• Update customer records and service information.
• Enter job cost receipts, bills, and invoices in QuickBooks.
• Scan documents, maintain files, and assist with general office duties.

Skills

Scheduling

Dispatching

Routing

Data entry

Customer service

QuickBooks

Microsoft Word

Microsoft Excel

Bilingual

Dependability

Tools

QuickBooks

Microsoft Word

Microsoft Excel

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Paid time off

Service Scheduler / Technician Route Coordinator

Phoenix Fire Protection has served the Central Valley for over 25 years, providing installation, inspection, and repair services for fire sprinkler systems, kitchen fire suppression systems, fire extinguishers, and kitchen hood and duct systems.

We are seeking an organized, dependable team member to schedule customer accounts and build efficient daily and weekly routes for technicians. This position requires proactive customer outreach, consistent follow-up, and strong attention to detail.

Primary Responsibilities

• Review customer accounts for upcoming and overdue inspections and services.
• Call customers to schedule inspections, repairs, and return visits.
• Create technician routes by grouping appointments by city and nearby areas to reduce travel time.
• Schedule work based on technician availability, service duration, customer access, and deadlines.
• Keep technician schedules productive by filling openings and cancellations.
• Track unscheduled accounts and follow up until appointments are confirmed.
• Provide technicians with accurate addresses, contact information, access instructions, and service details.
• Adjust routes for cancellations, urgent repairs, and schedule changes.
• Coordinate return visits for deficiencies and corrections.
• Maintain accurate scheduling records and customer contact notes.

Additional Office Duties

• Answer calls and assist customers professionally.
• Update customer records and service information.
• Enter job cost receipts, bills, and invoices in QuickBooks.
• Scan documents, maintain files, and assist with general office duties.

Required Qualifications

• Previous customer scheduling, dispatching, or technician routing experience.
• Ability to organize efficient routes throughout the Central Valley.
• Strong organization, follow-through, and accurate data entry.
• Confidence making outbound scheduling and follow-up calls.
• Ability to manage multiple schedules and changing priorities.
• Professional telephone etiquette and clear communication.
• QuickBooks knowledge and proficiency in Microsoft Word and Excel.
• Bilingual communication skills.
• Dependability and ability to work independently and with a team.

(Offering 29 - 40 hours a week)