Programador de servicio / Coordinador de rutas técnico

Phoenix Fire Protection; Visalia (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Paid time off

Job summary

Phoenix Fire Protection in Visalia, CA is seeking a Service Scheduler / Technician Route Coordinator to organize customer accounts and build efficient daily and weekly routes for technicians. This role requires proactive outreach, strong attention to detail, and the ability to adapt to changing priorities.

Responsibilities include scheduling inspections and repairs, coordinating technician routes, updating records, and providing clear instructions to field staff.

Qualifications

• Experience in customer scheduling, dispatching, or routing.
• Ability to organize efficient routes across Central Valley.
• Excellent data entry and professional phone communication.

Responsibilities

• Review accounts for upcoming and overdue inspections and services.
• Call customers to schedule inspections, repairs, and return visits.
• Create technician routes by grouping appointments to minimize travel time.
• Schedule work based on technician availability, service duration, customer access, and deadlines.
• Keep schedules productive by filling openings and cancellations.
• Track unscheduled accounts and confirm appointments.
• Provide technicians with accurate addresses, contact information, access instructions, and service details.
• Adjust routes for cancellations and urgent repairs.
• Coordinate return visits for deficiencies and corrections.
• Maintain scheduling records and notes.
• Answer calls and assist customers professionally.
• Update customer records and enter job costs in QuickBooks.
• Scan documents, maintain files, and assist with general office duties.

Skills

Scheduling

Dispatching

Route planning

Data entry

Phone etiquette

Bilingual

Organizational skills

Customer service

Dependability

Tools

QuickBooks

MS Word

MS Excel

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Paid time off

Service Scheduler / Technician Route Coordinator

Phoenix Fire Protection has served the Central Valley for over 25 years, providing installation, inspection, and repair services for fire sprinkler systems, kitchen fire suppression systems, fire extinguishers, and kitchen hood and duct systems.

We are seeking an organized, dependable team member to schedule customer accounts and build efficient daily and weekly routes for technicians. This position requires proactive customer outreach, consistent follow-up, and strong attention to detail.

Primary Responsibilities

• Review customer accounts for upcoming and overdue inspections and services.
• Call customers to schedule inspections, repairs, and return visits.
• Create technician routes by grouping appointments by city and nearby areas to reduce travel time.
• Schedule work based on technician availability, service duration, customer access, and deadlines.
• Keep technician schedules productive by filling openings and cancellations.
• Track unscheduled accounts and follow up until appointments are confirmed.
• Provide technicians with accurate addresses, contact information, access instructions, and service details.
• Adjust routes for cancellations, urgent repairs, and schedule changes.
• Coordinate return visits for deficiencies and corrections.
• Maintain accurate scheduling records and customer contact notes.

Additional Office Duties

• Answer calls and assist customers professionally.
• Update customer records and service information.
• Enter job cost receipts, bills, and invoices in QuickBooks.
• Scan documents, maintain files, and assist with general office duties.

Required Qualifications

• Previous customer scheduling, dispatching, or technician routing experience.
• Ability to organize efficient routes throughout the Central Valley.
• Strong organization, follow-through, and accurate data entry.
• Confidence making outbound scheduling and follow-up calls.
• Ability to manage multiple schedules and changing priorities.
• Professional telephone etiquette and clear communication.
• QuickBooks knowledge and proficiency in Microsoft Word and Excel.
• Bilingual communication skills.
• Dependability and ability to work independently and with a team.

(Offering 29 - 40 hours a week)