Route Optimizer for Field Technicians

Phoenix Fire Protection; Visalia (CA); Sur place; USD 23 000 - 32 000; Temps partiel

Avantages offerts par ce poste

401(k)

Bonus based on performance

Paid time off

Résumé du poste

Phoenix Fire Protection in Visalia, CA is seeking a Service Scheduler / Route Coordinator to organize customer accounts and build efficient daily and weekly routes for technicians.

This role requires proactive outreach, persistent follow-up with customers, and meticulous data entry to keep schedules current. You will coordinate routes, access instructions, and service details to minimize travel time. Strong organizational skills and teamwork are essential for success.

Qualifications

• Previous customer scheduling, dispatching, or technician routing experience.
• Ability to organize efficient routes throughout the Central Valley.
• Strong organization, follow-through, and accurate data entry.
• Confidence making outbound scheduling and follow-up calls.
• Ability to manage multiple schedules and changing priorities.
• Professional telephone etiquette and clear communication.
• Bilingual communication skills.
• Dependability and ability to work independently and with a team.

Responsabilités

• Review customer accounts for upcoming and overdue inspections and services.
• Call customers to schedule inspections, repairs, and return visits.
• Create technician routes by grouping appointments by city and nearby areas to reduce travel time.
• Schedule work based on technician availability, service duration, customer access, and deadlines.
• Keep technician schedules productive by filling openings and cancellations.
• Track unscheduled accounts and follow up until appointments are confirmed.
• Provide technicians with accurate addresses, contact information, access instructions, and service details.
• Adjust routes for cancellations, urgent repairs, and schedule changes.
• Coordinate return visits for deficiencies and corrections.
• Maintain accurate scheduling records and customer contact notes.
• Answer calls and assist customers professionally.
• Update customer records and service information.
• Enter job cost receipts, bills, and invoices in QuickBooks.
• Scan documents, maintain files, and assist with general office duties.

Connaissances

Scheduling

Dispatching

Routing

Data entry

Customer service

QuickBooks

Microsoft Word

Microsoft Excel

Bilingual

Dependability

Outils

QuickBooks

Microsoft Word

Microsoft Excel

Description du poste

Phoenix Fire Protection in Visalia, CA is seeking a Service Scheduler / Route Coordinator to organize customer accounts and build efficient daily and weekly routes for technicians.

This role requires proactive outreach, persistent follow-up with customers, and meticulous data entry to keep schedules current. You will coordinate routes, access instructions, and service details to minimize travel time. Strong organizational skills and teamwork are essential for success.