Field Tech Pro: Onsite & Remote Support

TechnologyLab, LLC; Atlanta (GA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Company car

Cell phone

Job summary

TechnologyLab, LLC seeks a Tier 1 Field Technician to provide on-site and remote support in the Atlanta area. You will install, configure, and maintain network hardware, projectors, doc cams, and charging carts while collaborating with Tier 2 and 3 staff to resolve issues.

The role requires 1–2 years in tech support, proficiency with Google Workspace and Microsoft 365, and the ability to lift 50 pounds. A valid driver's license is required and a CompTIA A+ certification is preferred.

Qualifications

• Requires HS diploma or equivalent.
• 1–2 years in a technical support role.
• Technical knowledge of Google Workspace and Microsoft 365.
• Experience with Macs, PCs, and Chromebooks.
• Knowledge of switches, racks, firewalls, patch panels, and fiber helpful.
• Ability to lift up to 50 pounds and stand long periods.
• Valid driver's license required.
• CompTIA A+ certification preferred.
• On-site at client locations ~70% and remote ~30%.
• Evenings and weekends may be required and on-call rotation possible.

Responsibilities

• Provide onsite and remote technical support to clients.
• Install and configure hardware and software including network gear, projectors, doc cams, and charging carts.
• Diagnose minor AV issues (HDMI, projectors, doc cams).
• Manage help desk tickets and escalate when needed.
• Deliver excellent customer service and technical support.
• Document all client interactions and resolutions.
• Collaborate with Tier 2/3 techs to resolve complex issues.

Skills

High school diploma

1-2 years experience

Google Workspace

Microsoft 365

Macs/PCs/Chromebooks

Networking concepts

A+ certification preferred

Customer service

On-site and remote support

On-call rotation

Education

High school diploma or equivalent

Job description

TechnologyLab, LLC seeks a Tier 1 Field Technician to provide on-site and remote support in the Atlanta area. You will install, configure, and maintain network hardware, projectors, doc cams, and charging carts while collaborating with Tier 2 and 3 staff to resolve issues.

The role requires 1–2 years in tech support, proficiency with Google Workspace and Microsoft 365, and the ability to lift 50 pounds. A valid driver's license is required and a CompTIA A+ certification is preferred.