Field Tech I: Onsite IT & A/V Support

Technology Lab; Destin (FL); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company car

Cell phone

Job summary

Technology Lab in Destin, FL is seeking a Tier 1 Field Tech to provide onsite and remote support, install and configure hardware and software, and work with Tier 2/3 to resolve issues.

The role requires 1–2 years in technical support, knowledge of Google Workspace, Microsoft 365, Macs/PCs/Chromebooks, and the ability to lift 50 pounds; a valid driver’s license and CompTIA A+ preferred. 70% onsite/30% remote with some after-hours work.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in a technical support role.
• Technical knowledge of Google Workspace, Microsoft 365, Macs, PCs, and Chromebooks.
• Ability to identify network hardware, including switches, racks, firewalls, patch panels, and fibre.
• A valid driver's license.
• Excellent communication and customer service skills.
• CompTIA A+ cert preferred.
• Availability to work onsite at clients 70% of the time and remotely 30% of the time.
• Ability to work occasional evenings and weekends and participate in on-call rotation.

Responsibilities

• Provide onsite and remote technical support to clients.
• Install and configure various hardware and software systems, including network hardware, access points, projectors, doc cams, and charging carts.
• Diagnose minor A/V issues such as HDMI, projectors, doc cams.
• Handle help desk tickets and elevate issues to higher tier techs as needed.
• Provide excellent customer service and technical support.
• Ensure proper documentation and communication of all client interactions and resolutions.
• Work closely with other techs to resolve complex technical issues.

Skills

Google Workspace

Microsoft 365

Macs

PCs

Chromebooks

Network hardware

Driver's license

Excellent communication

CompTIA A+ cert

Lift 50 pounds

Education

High school diploma

Job description

Technology Lab in Destin, FL is seeking a Tier 1 Field Tech to provide onsite and remote support, install and configure hardware and software, and work with Tier 2/3 to resolve issues.

The role requires 1–2 years in technical support, knowledge of Google Workspace, Microsoft 365, Macs/PCs/Chromebooks, and the ability to lift 50 pounds; a valid driver’s license and CompTIA A+ preferred. 70% onsite/30% remote with some after-hours work.