Field Tech II: On-Site IT Support Specialist

Compucom; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Paid holidays

Paid time off

Parental leave

401(k)

FSA/HSA

Job summary

Compucom Systems, Inc. seeks a Field Service Technician to deliver hands-on IT support for national retail clients.

This role is not remote and requires travel within a 25–150+ mile radius, lifting up to 25 lbs, and the ability to work in a physically demanding environment while maintaining professional communication and strong customer service. You will diagnose and resolve IT equipment issues, document actions, and provide timely updates.

Qualifications

• 1 year IT technical support experience is expected.
• CompTIA A+ and Net+ certifications are valued.
• A valid driver's license is required.

Responsibilities

• Provide IT support and resolve daily technical requests for clients.
• Document issues and resolutions; close cases daily.
• Maintain professional communication and high-quality service in field operations.

Skills

IT support experience

Customer service

Education

CompTIA A+ (Preferred)

Net+ CompTIA certification

Driver's License (Required)

Job description

Compucom Systems, Inc. seeks a Field Service Technician to deliver hands-on IT support for national retail clients.

This role is not remote and requires travel within a 25–150+ mile radius, lifting up to 25 lbs, and the ability to work in a physically demanding environment while maintaining professional communication and strong customer service. You will diagnose and resolve IT equipment issues, document actions, and provide timely updates.