Level 2 IT Field Technician — On-Site Support Pro

Compucom Staffing; Denver (CO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability plans

401(k)

Paid holidays

Paid time off

Parental leave

Job summary

CompucomStaffing is seeking a Level 2 Field Technician to join the team in Denver, CO. The role requires providing end-user IT support, with travel of 25+ miles daily and a valid driver's license.

Ideal candidates have 1-2+ years IT support experience, familiarity with Windows OS, macOS, and Linux, and potentially A+ and OEM certifications. W2 employment with comprehensive benefits is offered.

Qualifications

• Minimum 1 to 2+ years of IT support work experience.
• Familiarity with Windows OS, OSX, Linux.
• A+ Certification highly desired.
• OEM Certifications (Dell / client etc.)
• Apple / Mac Experience
• Laptop / Desktop / Printer hardware and software support experience
• Knowledge of imaging from Network and USB
• ServiceNow experience a plus
• Excellent time management and reporting skills

Responsibilities

• Provide exceptional customer service
• Manage triage, troubleshooting, and resolution to client scope on IT equipment
• Document efforts, issues, resolutions, and close cases / tickets daily
• Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
• Tracking/monitoring issues, providing notes/feedback, etc.
• Keep provided tools in good condition
• Complete all assigned projects and tasks

Skills

IT support experience

Windows OS

macOS

Linux

A+ Certification

Dell OEM Certification

Apple/Mac

Printer support

Imaging from Network/USB

ServiceNow

Tools

ServiceNow

Dell OEM Certifications

Job description

CompucomStaffing is seeking a Level 2 Field Technician to join the team in Denver, CO. The role requires providing end-user IT support, with travel of 25+ miles daily and a valid driver's license.

Ideal candidates have 1-2+ years IT support experience, familiarity with Windows OS, macOS, and Linux, and potentially A+ and OEM certifications. W2 employment with comprehensive benefits is offered.