Field Tech Associate - Decatur

NTT America, Inc.; Decatur (GA); Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Life and AD&D insurance

Disability coverage

Job summary

NTT DATA seeks a Field Tech Associate to join our team in Decatur, GA. This role requires driving to client sites, performing installs, moves, adds, changes, and standard hardware/software break-fix while meeting SLAs.

You will troubleshoot Windows systems, reimage when needed, coordinate with end users, and document work in our systems. Travel between sites is required; mileage is reimbursed. A valid driver’s license and vehicle are essential.

Qualifications

• 1+ years’ experience in End user support/Desktop support/ITSM incidents (Incidents, Requests, IMAC).
• 1+ years’ experience in Desktop support with standard applications (Word, Excel, PowerPoint, Adobe Acrobat, Flash) and customer apps.
• 1+ years’ experience in hardware including video conference equipment, desktops/laptops, printers, scanners, desk phones, Smarthand support and IMAC-D.
• 1+ years’ experience in end user support with Citrix, VPN, Antivirus and SCCM Client tools (WiseClient).
• 1+ years’ experience in on-site hands-on field services in an SLA environment.
• Must be able to pass background check (GBI) and tax clearance within 30 days of hire.

Responsibilities

• Install, moves, adds, changes, decommissions, refresh hardware and perform break-fix per client process.
• Coordinate with client end users on expectations, scheduling, and procedures.
• Meet SLAs and update the system of record for incidents and requests.
• Update asset management information for assets receiving services.
• Escalate to Field Services Supervisor for issues impacting end users or contracts.
• Continuously improve technical skills and share knowledge with the team.

Skills

End user support

Desktop support

Windows troubleshooting

Hardware & peripherals support

VPN / Citrix / SCCM knowledge

Communication skills

Education

CompTIA A+ certification

Tools

SCCM

WiseClient

SonicWall

Cisco

F5 VPN

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Field Technician to join our team in Decatur, GA., USA.

Field Tech Associate (391271)

Location: Client site in Decatur, Georgia

Day to Day job Duties

• Applicants must have active driver’s license and vehicle
• Travel between sites is required. Mileage is reimbursed.
• Windows troubleshooting and reimaging are required
• Execute service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
• Coordinate with client end users on expectations, scheduleof availability, process and procedures
• Meet Service Level Agreements on all services performed
• Update system of record for delivery Incidents and Requests
• Update asset management information for assets receiving services
• Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
• Utilize advanced tools and technical knowledge to remediate incidents and conduct installs
• Escalate to Field Services Supervisor issues that globally impact the end user environment
• Continuosuly improve both individual and team technical skills and through knowledge share

Basic Qualifications

• 1 + years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
• 1 + years’ experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat,Flash player etc. and customized customer applications
• 1 + years’ experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support,IMAC-D
• 1 + years’ experience in End user support Desktop support-Citrix, VPN, Antivirus and SCCM Client -WiseClient, SonicWall, Cisco, F5 VPN, etc.
• 1 + years experience in on-site hands-on Field Services inan SLA environment.
• Must be able to pass GBI fingerprinting/backgound check back to age 18 and Georgia DOR tax clearance within 30 days of hire date.

Nice to Have

• CompTIA A+ certification desired
• 3 years experience

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $40,120 - $54,280. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

• This position may also be eligible for incentive compensation based on individual and/or company performance.
• medical, dental, and vision insurance with an employer contribution
• flexible spending or health savings account
• life and AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .