Field System Technician - Hands-On Network Pro

Wide Open West; Potterville (MI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Match

PTO + Paid Holidays

FlexPay

Tuition Reimbursement

Company Vehicle

Gas Card

Tools Provided

Uniform

PPE Provided

Employee Discounts on WOW! Services

Job summary

Wide Open West is seeking a hands-on System Technician to troubleshoot and repair HFC networks in the field. You’ll test signal performance, maintain critical equipment, and support outages and activations to keep homes and businesses connected.

Expect a dynamic outdoor role with climbing, lifting up to 90 lbs, and flexible hours. WOW! provides paid training, growth paths, and strong benefits including health coverage, retirement matching, tuition reimbursement, and a company vehicle.

Qualifications

• Experience in maintenance, troubleshooting/repairing in HFC networks is highly preferred.
• Ability to explain technical concepts to non-technical customers.
• Enjoy outdoor work and staying active.
• Flexible schedule (evenings, weekends, on-call rotation).
• Valid driver's license with a clean driving record.

Responsibilities

• Troubleshoot and repair HFC (Hybrid Fiber-Coaxial) networks
• Test and optimize signal performance
• Maintain key network equipment (nodes, fiber systems, power supplies)
• Perform fiber splicing and activation
• Handle outages and support emergency restoration
• Conduct preventative maintenance and system balancing
• Identify signal leakage and ensure compliance
• Support network expansion and serviceability
• Deliver excellent customer service while representing WOW! professionally

Skills

HFC maintenance

Problem-solving

Outdoor work

Education

High school diploma or equivalent

Job description

Wide Open West is seeking a hands-on System Technician to troubleshoot and repair HFC networks in the field. You’ll test signal performance, maintain critical equipment, and support outages and activations to keep homes and businesses connected.

Expect a dynamic outdoor role with climbing, lifting up to 90 lbs, and flexible hours. WOW! provides paid training, growth paths, and strong benefits including health coverage, retirement matching, tuition reimbursement, and a company vehicle.