Field System Technician - Hands-On Network Pro

WOW!; Town of Florida (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Paid holidays

FlexPay

Tuition reimbursement

Employee discounts

Quarterly bonuses

Job summary

WOW! is seeking a System Technician to service and repair HFC networks in the field. You will troubleshoot, test signals, splice fiber, and restore outages while maintaining network equipment and ensuring safety.

This hands-on role combines technical work with direct customer interaction. The ideal candidate will have experience with HFC maintenance, the ability to explain concepts to customers, and enjoy working outdoors.

Qualifications

• Experience in maintenance, troubleshooting/repairing in HFC networks is highly preferred.
• Ability to explain technical concepts to non-technical customers.
• Enjoy working outdoors and staying active.
• Strong problem-solving skills and attention to detail.
• Comfortable learning technical skills and using tools.
• Valid driver’s license with a clean driving record.

Responsibilities

• Troubleshoot and repair HFC networks.
• Test and optimize signal performance.
• Maintain key network equipment (nodes, fiber systems, power supplies).
• Perform fiber splicing and activation.
• Handle outages and support emergency restoration.
• Conduct preventative maintenance and system balancing.
• Identify signal leakage and ensure compliance.
• Support network expansion and serviceability.
• Deliver excellent customer service while representing WOW!.

Skills

HFC maintenance/troubleshooting

Customer communication

Outdoor work

Problem solving

Learning new technical skills

Tool usage

Job description

WOW! is seeking a System Technician to service and repair HFC networks in the field. You will troubleshoot, test signals, splice fiber, and restore outages while maintaining network equipment and ensuring safety.

This hands-on role combines technical work with direct customer interaction. The ideal candidate will have experience with HFC maintenance, the ability to explain concepts to customers, and enjoy working outdoors.