System Implementation Specialist Remote

BRAINS WORKGROUP, INC.; Fort Lee (NJ); Remote; USD 70,000 - 90,000; Full time

Job summary

BRAINS WORKGROUP, INC. is seeking a System Implementation Specialist for a fully remote, permanent role with 70% travel to hospital sites.

You will install, integrate, and support central station systems in medical environments, conduct site surveys, and participate in national on-call rotations for after-hours support. Requirements include an associate degree or higher in electronics/IT, experience with telemetry or RF systems, and strong Windows OS and networking knowledge.

Qualifications

• Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree preferred.
• Experience with telemetry or RF systems (minimum one year preferred).
• Working knowledge of Microsoft Windows OS and IT networking concepts.

Responsibilities

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
• Verify that all systems meet company’s performance and quality standards through comprehensive testing.
• Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
• Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—minimizing downtime.
• Coordinate and perform system updates and upgrades as required.
• Maintain detailed documentation for all service and installation activities per Quality System and policies.
• Collaborate with cross-functional teams to ensure milestones and customer needs are met.

Skills

Telemetry systems

Windows OS

IT networking

Communication skills

Driver's license

Education

Associate degree or higher

Bachelor’s degree preferred

Tools

Active Directory

VMware

TCP/IP

MS Windows

Job description

One of our clients, medical devices and services company is looking for an enthusiastic System Implementation Specialist - fully remote.

Must be authorized to work in US for ANY EMPLOYER. No H1 Visa support for this position.

Fully remote position, with 70% travel to customers sites.

Permanent position with great benefits. Salary range 70-90K Depending on experience.

Must live near by major airport.

System Implementation Specialist

Role:

The System Implementation Specialist provides professional, hands-on support for company’s central station systems, ensuring seamless installation, integration, and performance in hospital environments. This role includes conducting site surveys, managing installations and system add-ons, troubleshooting complex issues, and delivering exceptional customer support throughout the product lifecycle. Specialists also participate in the national on-call rotation, providing after-hours support to ensure continuous uptime and customer satisfaction.

Requirements and Skills

• Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree preferred.
• Experience with telemetry or RF systems (minimum one year preferred).
• Working knowledge of Microsoft Windows OS and IT networking concepts.
• Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
• Excellent communication, organization, and critical thinking abilities.
• Customer-focused, independent, and solutions-oriented with a positive attitude.
• Valid driver’s license with a clean driving record.

Functions:

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
• Verify that all systems meet company’s performance and quality standards through comprehensive testing.
• Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
• Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
• Coordinate and perform system updates and upgrades as required.
• Maintain detailed and accurate documentation for all service and installation activities in accordance with company’s Quality System and Administrative policies.
• Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education to ensure project milestones and customer needs are met.

This is a home-based field position requiring approximately 70% travel to hospital sites. The role involves physical activity, including working in ceilings, under desks, and other hospital infrastructure spaces. Overnight stays and occasional weekend or holiday on-call coverage are required. Must be able to lift up to 75 lbs. with or without assistance.

Keywords: travel RF telemetry windows support network tcp/ip routers switches vmware virual active directory MSAD script l medical health HL7 interoperability