Field Support Technician

North Country; Madison (WI); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Company vehicle provided

ESOP after 6 months

Job summary

North Country is seeking a Field Service Technician in Madison, WI, providing hands-on, on-site support for grocery and hospitality tech systems. You will troubleshoot, install, and deploy retail solutions, travelling to client sites with a company vehicle. After 6 months, you become eligible for our ESOP ownership.

We value hands-on tech experience, IT networking knowledge, and independence in problem solving to keep client operations running smoothly.

Qualifications

• Hands-on computer and technology experience.
• Experience with IT, networking, Wi‑Fi, computer hardware and basic troubleshooting is a plus.
• Self-motivated problem-solver who can troubleshoot issues independently.

Responsibilities

• Learn POS systems through our comprehensive training program.
• Troubleshoot hardware, software, and networking issues remotely and on-site.
• Install and deploy cutting-edge retail systems.
• Travel to client sites (company vehicle provided).
• Be the expert who gets businesses back up and running when systems go down.
• Lead installation projects from delivery through documentation.

Skills

Hands-on tech experience

IT networking Wi‑Fi basic

Troubleshooting

Customer-facing service

Job description

Ready to Drive Retail Success? Join North Country as a Field Support Technician!

Location: Madison, WI

Company Vehicle Provided | 100% Employee-Owned

Turn Your Tech Skills Into Ownership Success

Do you thrive on technical challenges and helping businesses succeed? Your troubleshooting expertise could make you an owner—not just an employee.

As our Field Service Technician, you'll be providing hands‑on, on‑site support that keeps grocery and hospitality businesses moving. From checkout lanes and payment systems to restaurant and convenience store technology, you'll be the go‑to problem solver our clients rely on to keep their operations running smoothly. Plus, after just 6 months, you'll be eligible for our Employee Stock Ownership Plan (ESOP) – your hard work directly translates to shared profits and wealth building.

What You'll Do

Technical Excellence:

• Learn POS systems through our comprehensive training program
• Troubleshoot hardware, software, and networking issues remotely and on-site
• Install and deploy cutting‑edge retail systems
• Travel to Client sites (company vehicle provided)

Client Impact

• Be the expert who gets businesses back up and running when systems go down
• Lead installation projects from delivery through documentation
• Maintain critical inventory systems

What We’re Looking For

We’re looking for someone with hands‑on computer and technology experience who enjoys troubleshooting and working with hardware and software. Experience or familiarity with IT, networking, Wi‑Fi, computer hardware, and basic technical troubleshooting is a plus.

If you’re comfortable working with technology, figuring out how things work, and solving problems, we’d love to hear from you!

Must Have

• Valid driver's license with a clean record.
• Self‑motivated problem‑solver who can troubleshoot issues independently.
• Networking fundamentals — understanding of basic networking concepts such as Ethernet, Wi‑Fi, IP addresses, routers, switches, and connectivity issues.
• Comfortable providing hands‑on technical support at client locations

Why North Country?

• Industry Leader Since 1948 - 75+ years serving grocery, convenience, and hospitality industries
• True Ownership - After 6 months, become an associate‑owner through our ESOP and share in company success
• Career Growth - From technical roles to leadership positions with unlimited advancement potential
• Great Balance - Mix of fieldwork and office support with travel

Ready to Own Your Career?

Join North Country where your problem‑solving skills don't just fix systems—they build your financial future. Apply today and discover what it means to be more than an employee. Become an owner.

North Country Business Products - Where Technology Meets Ownership