IT Support Analyst (Hybrid)

North Country; Minneapolis (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee ownership (ESOP)

Career growth opportunities

Industry leader since 1948

Job summary

North Country Business Products (NCBP) is seeking an IT Support Analyst to troubleshoot hardware and software issues and deliver friendly, professional service to our clients. You will work directly with customers to assess problems, identify solutions, and guide requests to resolution.

The ideal candidate is a self-motivated problem solver with strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Two-year technical degree or equivalent hands-on experience required.
• Experience in POS, IT support, hospitality, grocery or retail preferred.
• Strong hardware and software troubleshooting knowledge.

Responsibilities

• Provide friendly, professional technical support to customers.
• Troubleshoot and resolve hardware and software issues.
• Keep clients informed with updates on service requests and resolutions.
• Install and configure software including POS applications and antivirus tools.
• Research client information and history to identify effective solutions.
• Prioritize support requests and work efficiently to resolve issues.
• Collaborate with internal teams and external vendors to fix problems.

Skills

Problem solving

Communication

Organizational skills

Education

Two-year technical degree or equivalent experience

Tools

Microsoft Office

Outlook

POS systems

Job description

Locations: Plymouth, MN

Make an Impact. Solve Problems. Grow With Us.

North Country Business Products (NCBP) is looking for an IT Support Analyst to join our team! In this role, you'll be the go-to resource for troubleshooting and resolving hardware and software issues while delivering the friendly, professional service our clients count on. You'll work directly with clients to assess technical issues, identify solutions, and see each support request through to resolution. If you're someone who enjoys solving problems, working with technology, and helping people, we'd love to hear from you!

Who We Are — 100% Employee-Owned

When you join our company, you’re more than an employee. You’re an associate and contribute to NCBP’s ownership culture, which means that you share in the value of our profits and our success!

Who You Are

You’re a self-motivated, organized problem solver who can stay focused while managing multiple tasks. You know how to communicate technical information clearly, enjoy helping others, and can work independently while also being a strong team player. We're looking for someone who is willing to learn, and excited to grow their technical skills.

What You'll Do

• Provide friendly, professional, and timely technical support to Point of Sale clients.
• Troubleshoot, assess, and resolve a variety of hardware and software issues.
• Keep clients informed with timely updates on service requests, progress, and resolution plans.
• Install and configure software, including remote technician tools, antivirus software, POS applications, and Change of Service (COS) updates.
• Research client information, service history, and internal/external resources to identify and implement effective solutions.
• Prioritize incoming support requests and work efficiently to resolve issues.
• Collaborate with internal teams and external vendors to troubleshoot and resolve technical issues.

What We’re Looking For

• A minimum of a two-year technical degree or equivalent hands-on experience.
• Experience in POS, IT support, hospitality, grocery or retail is strongly preferred.
• Working knowledge of computers, hardware, and software troubleshooting.
• Experience with network connectivity and related software is a plus.
• Proficiency with Microsoft Office and Outlook.
• Strong verbal, written, and listening communication skills.
• Ability to manage multiple priorities in a fast-paced support environment.

Why North Country?

Industry Leader Since 1948 - 75+ years serving grocery, convenience, and hospitality industries

True Ownership - After 6 months, become an associate-owner through our ESOP and share in company success

Career Growth - From technical roles to leadership positions with unlimited advancement potential

Ready to Own Your Career?

Join North Country where your problem-solving skills don't just fix systems—they build your financial future.

Become an owner.

North Country Business Products - Where Technology Meets Ownership