Field Support Technician

North Country; Duluth (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company Vehicle Provided

Employee-Owned via ESOP

Job summary

North Country is seeking a Field Service Technician in Duluth, MN to provide hands-on, on-site support for grocery, hospitality, and retail clients. You’ll troubleshoot POS, payment, and inventory systems, install new hardware, and keep systems running smoothly.

After 6 months you’ll be eligible for our ESOP; a company vehicle is provided, supporting an employee-owned culture with growth opportunities. This role blends fieldwork with collaborative office-based tasks and continuous client

Qualifications

• Hands-on computer and technology experience.
• Familiarity with IT, networking, Wi‑Fi, PC hardware, and basic troubleshooting.
• Comfortable providing hands-on technical support at client locations.

Responsibilities

• Learn POS systems through our comprehensive training program.
• Troubleshoot hardware, software, and networking issues remotely and on-site.
• Install and deploy cutting-edge retail systems.
• Travel to client sites (company vehicle provided).
• Lead installation projects from delivery through documentation.

Skills

Hands-on tech experience

Troubleshooting

Networking basics

Customer service

Tools

POS systems

Hardware troubleshooting

Networking equipment

Job description

Ready to Drive Retail Success? Join North Country as a Field Support Technician!

Location: Duluth, MN

Company Vehicle Provided | 100% Employee-Owned

Turn Your Tech Skills Into Ownership Success

Do you thrive on technical challenges and helping businesses succeed? Your troubleshooting expertise could make you an owner—not just an employee.

As our Field Service Technician, you'll be providing hands‑on, on‑site support that keeps grocery and hospitality businesses moving. From checkout lanes and payment systems to restaurant and convenience store technology, you'll be the go‑to problem solver our clients rely on to keep their operations running smoothly. Plus, after just 6 months, you'll be eligible for our Employee Stock Ownership Plan (ESOP) – your hard work directly translates to shared profits and wealth building.

What You'll Do

Technical Excellence

• Learn POS systems through our comprehensive training program
• Troubleshoot hardware, software, and networking issues remotely and on‑site
• Install and deploy cutting‑edge retail systems
• Travel to Client sites (company vehicle provided)

Client Impact

• Be the expert who gets businesses back up and running when systems go down
• Lead installation projects from delivery through documentation
• Maintain critical inventory systems

What We're Looking For

We’re looking for someone with hands‑on computer and technology experience who enjoys troubleshooting and working with hardware and software. Experience or familiarity with IT, networking, Wi‑Fi, computer hardware, and basic technical troubleshooting is a plus.

If you’re comfortable working with technology, figuring out how things work, and solving problems, we’d love to hear from you!

Must Have

• Valid driver's license with a clean record.
• Self‑motivated problem‑solver who can troubleshoot issues independently.
• Networking fundamentals — understanding of basic networking concepts such as Ethernet, Wi‑Fi, IP addresses, routers, switches, and connectivity issues.
• Comfortable providing hands‑on technical support at client locations

Why North Country?

Industry Leader Since 1948 - 75+ years serving grocery, convenience, and hospitality industries

True Ownership - After 6 months, become an associate‑owner through our ESOP and share in company success

Career Growth - From technical roles to leadership positions with unlimited advancement potential

Great Balance - Mix of fieldwork and office support with travel

Ready to Own Your Career?

Join North Country where your problem‑solving skills don't just fix systems—they build your financial future. Become an owner.

North Country Business Products - Where Technology Meets Ownership