Field Support Specialist: TS/SCI + Poly, Oracle HW

Azusa Solutions LLC; Annapolis (MD); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Health, vision, and dental benefits

Long term/short term disability

Life insurance

401(k) plan with match

Employee referral incentive

Remote or Hybrid telework arrangements

Job summary

Azusa Solutions is seeking a Field Support Specialist to join our team in the DC/MD/VA area. The role emphasizes on-site service, troubleshooting Oracle and Sun Systems hardware, and delivering outstanding customer support across email, phone, or chat.

The candidate must hold an active TS/SCI with Poly, be local to DC/MD/VA, and be willing to travel to client sites to install fixes, manage tickets, and meet contract SLAs.

Qualifications

• Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
• Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.

Responsibilities

• Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
• Provide on-site service desk coverage.
• Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
• Maintain high level of ongoing communication with customer before and during call progression.
• Set and meet delivery target dates to comply with contract support SLAs.
• Escalate customer issues/concerns to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Create break/fix and work order requests for access to local and remote locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.

Skills

Hardware troubleshooting

Oracle/Sun systems

Patch management

Job description

Azusa Solutions is seeking a Field Support Specialist to join our team in the DC/MD/VA area. The role emphasizes on-site service, troubleshooting Oracle and Sun Systems hardware, and delivering outstanding customer support across email, phone, or chat.

The candidate must hold an active TS/SCI with Poly, be local to DC/MD/VA, and be willing to travel to client sites to install fixes, manage tickets, and meet contract SLAs.