Field Support Specialist

Azusa Solutions LLC; Annapolis (MD); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Health, vision, and dental benefits

Long term/short term disability

Life insurance

401(k) plan with match

Employee referral incentive

Remote or Hybrid telework arrangements

Job summary

Azusa Solutions is seeking a Field Support Specialist to join our team in the DC/MD/VA area. The role emphasizes on-site service, troubleshooting Oracle and Sun Systems hardware, and delivering outstanding customer support across email, phone, or chat.

The candidate must hold an active TS/SCI with Poly, be local to DC/MD/VA, and be willing to travel to client sites to install fixes, manage tickets, and meet contract SLAs.

Qualifications

• Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
• Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.

Responsibilities

• Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
• Provide on-site service desk coverage.
• Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
• Maintain high level of ongoing communication with customer before and during call progression.
• Set and meet delivery target dates to comply with contract support SLAs.
• Escalate customer issues/concerns to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Create break/fix and work order requests for access to local and remote locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.

Skills

Hardware troubleshooting

Oracle/Sun systems

Patch management

Job description

Only applicants with an Active TS/SCI and poly need apply.

Azusa Solutions is seeking a Field Support Specialist to join our team of talented consultants. This is an exciting opportunity to join a growing company comprised of highly qualified, highly impactful, and multi-talented individuals.

*Candidate must be local to the DC, Maryland, or Northern Virginia area. *

Responsibilities:

• Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
• Provide on-site service desk coverage.
• Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
• Maintain high level of ongoing communication with customer before and during call progression.
• Set and meet delivery target dates to comply with contract support SLAs.
• Escalate customer issues/concerns to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Create break/fix and work order requests for access to local and remote locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.

Required Qualifications:

• Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
• Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.

Clearance:

Active/current TS/SCI with Poly required

Benefit Information

Our firm offers a professional and respectful work environment, exciting opportunities for professional growth, and comprehensive benefits, including:

• Generous paid time off
• Health, vision, and dental benefits
• Long term/short term disability
• Life insurance
• 401(k) plan with match available immediately
• Employee referral incentive
• Remote or Hybrid telework arrangements are available for some positions

About Azusa

Azusa Solutions (Azusa) helps clients solve their toughest challenges in the area Enterprise Application Development and Maintenance. Azusa is an equal opportunity employer. Find out more about Azusa at www.AzusaSolutions.com.

Ask about our Monetary Referral Incentive!