TS/SCI Oracle & Sun Hardware Support Engineer

Quevera; Maryland; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical coverage (employer-paid)

Disability coverage (employer-paid)

Life insurance (employer-paid)

Job summary

Quevera is seeking a skilled Oracle & Sun Hardware Support Specialist with an active TS/SCI clearance with Polygraph in Annapolis Junction, Maryland. The role provides hands-on support for Oracle hardware in Solaris and Linux environments, including ZFS storage, Exadata, and legacy Sun hardware.

Typical duties include on-site service desk coverage, travel to customer sites for hardware fixes, and maintaining communication with customers to meet SLAs.

Qualifications

• Active TS/SCI clearance with Polygraph required.
• 2+ years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software problems.
• Expertise in troubleshooting Oracle and Sun Systems hardware, firmware, and software issues.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.

Responsibilities

• Provide Oracle hardware support in Solaris and Linux operating system environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.
• Provide on-site service desk coverage and assist customers with hardware and software issues through email, phone, or instant messaging.
• Maintain the on-site ticketing queue for hardware and software requests.
• Travel to customer sites to implement hardware equipment fixes, including drive replacements and issues involving latency, power failures, and connectivity.
• Maintain ongoing communication with customers throughout call progression and meet delivery target dates in accordance with contract support SLAs.
• Escalate customer issues and concerns to leadership as needed.
• Coordinate with data center staff at remote locations to organize access for additional support.
• Create break/fix and work-order requests for access to local and remote locations.
• Maintain on-site spare inventory for local use.
• Follow government security policies.
• Conduct weekly customer checks to identify unspecified issues with supported hardware or software.

Skills

Oracle hardware troubleshooting

Sun hardware troubleshooting

Solaris/Linux expertise

Firmware & software patching

Tools

ZFS storage

Exadata

Oracle Database Appliances

Job description

Quevera is seeking a skilled Oracle & Sun Hardware Support Specialist with an active TS/SCI clearance with Polygraph in Annapolis Junction, Maryland. The role provides hands-on support for Oracle hardware in Solaris and Linux environments, including ZFS storage, Exadata, and legacy Sun hardware.

Typical duties include on-site service desk coverage, travel to customer sites for hardware fixes, and maintaining communication with customers to meet SLAs.